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Knowlarity

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Cloud telephony and Smart IVR platform for Indian and emerging market businesses, now part of Gupshup

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price INR 1999
  • Free trial Not offered
  • Best for Startups, SMEs, Enterprises

What is Knowlarity?

Knowlarity is a cloud business communications provider offering virtual numbers, toll free numbers, cloud IVR, click to call, and call center software, serving businesses across India and other emerging markets. Its Smart IVR routes callers automatically to the right department, reducing dependence on large call center teams, and integrates with CRM systems so agent screens show caller context automatically. In February 2022 Knowlarity was acquired by Gupshup, a conversational engagement platform, for roughly 100 million dollars, and it now operates as part of the Gupshup group.

Published plans on Knowlarity's own site are priced in Indian rupees per agent per month, with tiers separating inbound only contact centers from combined inbound and outbound setups that include lead management.

Key Features of Knowlarity

Knowlarity lists 9 documented features, including Cloud based Smart IVR with automated call routing, Virtual and toll free number provisioning and Click to call and softphone tools. The list below covers what the product does rather than how it is marketed.

  • Cloud based Smart IVR with automated call routing
  • Virtual and toll free number provisioning
  • Click to call and softphone tools
  • Auto dialer for outbound campaigns
  • CRM integrations for automatic caller context
  • Omnichannel support across voice and SMS
  • AI voicebots and chatbots (via Gupshup)
  • Inbound and outbound contact center modes
  • Lead management add on (Tentacle)

Knowlarity Pricing

Knowlarity lists 2 plans, from ₹1,999 to ₹2,999.

Inbound Contact Center

INR 1999

per agent / month

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Softphone solution with unlimited inbound calling.

Inbound and Outbound Contact Center

INR 2999

per agent / month

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Softphone solution with unlimited inbound and outbound calling.

Knowlarity Specifications

Knowlarity is available on web app and has Android and iOS apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • Android
  • iOS
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Tickets
Integrations
Zoho CRM, Salesforce, and other CRM/helpdesk platforms via Knowlarity APIs
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
knowlarity.com

Knowlarity Videos

Knowlarity Screenshots

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Knowlarity FAQs

No. Knowlarity was acquired by Gupshup, a conversational engagement platform, in February 2022 for approximately 100 million dollars, and now operates as part of the Gupshup group while continuing to sell under the Knowlarity brand.

It automatically routes inbound callers to the correct department or agent without manual forwarding, reducing the need for large call handling teams.

Published per agent plans start around Rs 1,999 per month for inbound only contact centers, rising to about Rs 3,499 per month for inbound and outbound plans with lead management.

Yes, higher tier plans add outbound calling and an optional Tentacle lead management module.