Knowmax

The AI Knowledge Platform for CX

Customer Service software Knowledge Base Software Learning Management Software

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Deployment Cloud Based
Free trial Available
Best for SMEs, Agencies, Enterprises

What is Knowmax?

Knowmax is an AI-guided knowledge management platform built for customer experience teams. It centralizes information and delivers it as contextual, actionable guidance so agents and customers can find accurate answers quickly across every support touchpoint.

The platform supports decision trees, visual how-to guides, articles, and multimedia content, plus an omnichannel AI chatbot that understands natural language across many languages. Real-time updates keep knowledge consistent everywhere it is used, reducing errors and training time. Knowmax serves industries such as telecom, banking, BPO, insurance, and healthcare, helping CX teams deliver faster, mistake-proof service. It is offered with custom pricing tailored to each organization's needs.

Key Features of Knowmax

Knowmax lists 9 documented features, including AI-guided knowledge base with contextual answers, Decision trees and visual how-to guides and Omnichannel AI chatbot with multilingual NLP. The list below covers what the product does rather than how it is marketed.

AI-guided knowledge base with contextual answers
Decision trees and visual how-to guides
Omnichannel AI chatbot with multilingual NLP
Real-time content updates across channels
Analytics for knowledge usage and CX performance
No-code cognitive decision trees for guided agent workflows
AI-powered knowledge search across all customer touchpoints
Visual how-to guides with picture-based documentation
Agent assist Chrome extension with real-time guidance

Knowmax Pricing

Knowmax lists 1 plan without published figures. Pricing is quoted on request.

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Knowmax Specifications

Knowmax is available on web app, Windows and macOS and has iOS, Android and macOS apps. It offers an API and has a free trial.

Deployment: Cloud Based
Billing cycle: Yearly
Desktop: Web App
Windows
macOS
Mobile: iOS
Android
macOS
Languages: Arabic
Chinese
Zh-hk
Zh-cn
Zh-tw
Dutch
English
En-au
En-ca
En-in
En-nz
En-za
En-gb
En-us
French
Fr-ca
Fr-fr
Fr-ch
German
De-at
De-de
De-li
De-ch
Hindi
Korean
Polish
Portuguese
Russian
Thai
Turkish
Vietnamese
Built for: SMEs
Agencies
Enterprises
Support: Email
Phone
Live Support
Training
Tickets
Integrations: Zendesk, Salesforce, Exotel, Freshchat, Genesys, Freshdesk, talkdesk, SAP,
Public API: Yes
Free trial: Yes
Free plan: No
Runs in browser: No
Customisable: Yes
Website: knowmax.ai