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Scorebuddy

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Call center quality assurance software with AI auto scoring and custom scorecards

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Available
  • Best for SMEs, Enterprises

What is Scorebuddy?

Scorebuddy, now also marketed as ScorebuddyCX, is a cloud-based quality assurance platform for contact centers. It lets teams build customizable scorecards, automatically evaluates conversations with AI auto scoring, and centralizes quality data, conversational analytics, and interaction metadata in reporting dashboards. Higher tiers add conversation analytics, AI voice transcription, and an integrated learning management system for targeted agent coaching.

Scorebuddy is sold in three tiers, Foundation, Accelerate, and Elite, each adding features such as AI auto scoring credits, custom BI dashboards, multi-lingual UI, Salesforce integration, open API access, and single sign-on. Exact prices are not published on its pricing page; the company quotes customers directly, though a 14-day free trial is offered. Scorebuddy is headquartered in Dublin, Ireland.

Key Features of Scorebuddy

Scorebuddy lists 8 documented features, including Customizable drag-and-drop scorecards, AI auto scoring of agent interactions and Root cause analysis and compliance reporting. The list below covers what the product does rather than how it is marketed.

  • Customizable drag-and-drop scorecards
  • AI auto scoring of agent interactions
  • Root cause analysis and compliance reporting
  • Peer-to-peer scoring
  • In-app coaching module
  • Conversation analytics and AI voice transcription (higher tiers)
  • Custom BI dashboards
  • Integrated learning management system (LMS) add-on

Scorebuddy Pricing

Scorebuddy lists 3 plans without published figures. Pricing is quoted on request.

Foundation

Custom

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Customizable scorecards, AI assistance, QA workflows and calibration, agent dashboards, compliance reporting

Accelerate

Custom

Contact sales (most popular)

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Adds AI Auto Scoring with 500 monthly AI scores, custom BI dashboards, multi-lingual UI, in-app coaching

Elite

Custom

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Adds conversation analytics, 1,000 monthly AI scores, AI voice transcription, Salesforce integration, open API, SSO

Scorebuddy Specifications

Scorebuddy is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, CCaaS platforms, open API integration
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
No
Customisable
Yes
Website
scorebuddyqa.com

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Scorebuddy Screenshots

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Scorebuddy FAQs

No, its official pricing page lists three tiers, Foundation, Accelerate, and Elite, but requires contacting sales for exact pricing.

Yes, Scorebuddy offers a 14-day free trial.

The product is increasingly marketed as ScorebuddyCX, with its pricing page now hosted at scorebuddycx.com, though it remains the same company and platform.

Elite adds conversation analytics, more monthly AI scores, AI voice transcription, Salesforce integration, open API access, SSO, and data region selection.

Scorebuddy is headquartered in Dublin, Ireland.