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Community WFM

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Cloud workforce management software for contact centers, now part of RingCentral

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Community WFM?

CommunityWFM is a cloud-based workforce management platform for contact centers, offering forecasting and scheduling automation, intraday management dashboards, and adherence monitoring. It is sold in two versions: Enterprise, for large and multi-site operations with customizable, reusable staffing strategies, and Essentials, aimed at smaller workforce teams. Agents interact with schedules and requests through the Community Everywhere mobile app and channels including Microsoft Teams, Slack, text, and email.

In September 2025, RingCentral announced its acquisition of CommunityWFM to expand its RingCX portfolio with AI-first workforce management. CommunityWFM remains headquartered in Richardson, Texas, and standalone pricing is not published; RingCentral offers a related AI WFM add-on to RingCX starting at $20 per agent per month, though that figure applies to the RingCentral bundle rather than a separately listed CommunityWFM price.

Key Features of Community WFM

Community WFM lists 8 documented features, including Automated forecasting and scheduling, Intraday management dashboards with real-time reforecasting and Adherence monitoring in real time. The list below covers what the product does rather than how it is marketed.

  • Automated forecasting and scheduling
  • Intraday management dashboards with real-time reforecasting
  • Adherence monitoring in real time
  • Community Everywhere mobile app for agents
  • Multi-channel agent notifications (Teams, Slack, SMS, email)
  • Customizable, reusable workforce strategies (Enterprise)
  • Time-off management and self-service requests
  • Expansive reporting on intraday performance and analytics

Community WFM Pricing

Community WFM lists 2 plans without published figures. Pricing is quoted on request.

Essentials

Custom

Contact sales

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Built for small to mid-size workforce teams

Enterprise

Custom

Contact sales

Request pricing

Built for large, multi-site contact center operations

Community WFM Specifications

Community WFM is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Training
  • Tickets
Integrations
Microsoft Teams, Slack, Talkdesk AppConnect, custom ACD/CCaaS integrations
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
communitywfm.com

Community WFM Videos

Community WFM Screenshots

Community WFM screenshot 1

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Community WFM FAQs

Yes, RingCentral announced its acquisition of CommunityWFM in September 2025 to expand the RingCX portfolio with AI-first workforce management.

Essentials targets small to mid-size workforce teams, while Enterprise is built for large, multi-site contact center operations with more advanced planning tools.

Yes, the Community Everywhere mobile app lets agents view schedules and submit time-off requests.

It is still marketed under the CommunityWFM brand, but as part of RingCentral, pricing may increasingly be presented as an add-on to RingCentral's RingCX platform.

No, standalone pricing is not published on its website; prospective customers need to request a quote.