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Community WFM

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What is Community WFM?

CommunityWFM is a cloud-based workforce management platform for contact centers, offering forecasting and scheduling automation, intraday management dashboards, and adherence monitoring. It is sold in two versions: Enterprise, for large and multi-site operations with customizable, reusable staffing strategies, and Essentials, aimed at smaller workforce teams. Agents interact with schedules and requests through the Community Everywhere mobile app and channels including Microsoft Teams, Slack, text, and email.

In September 2025, RingCentral announced its acquisition of CommunityWFM to expand its RingCX portfolio with AI-first workforce management. CommunityWFM remains headquartered in Richardson, Texas, and standalone pricing is not published; RingCentral offers a related AI WFM add-on to RingCX starting at $20 per agent per month, though that figure applies to the RingCentral bundle rather than a separately listed CommunityWFM price.

Key Features of Community WFM

Here are the powerful features that make Community WFM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Automated forecasting and scheduling
  • Intraday management dashboards with real-time reforecasting
  • Adherence monitoring in real time
  • Community Everywhere mobile app for agents
  • Multi-channel agent notifications (Teams, Slack, SMS, email)
  • Customizable, reusable workforce strategies (Enterprise)
  • Time-off management and self-service requests
  • Expansive reporting on intraday performance and analytics

Community WFM Pricing

Here are the pricing plans for Community WFM. Choose the plan that best fits your requirements and budget.

Essentials

Custom

Contact sales

Free Trial

Built for small to mid-size workforce teams

Enterprise

Custom

Contact sales

Free Trial

Built for large, multi-site contact center operations

Community WFM Specifications

Get a closer look at the technical specifications and system requirements for Community WFM. Find out if it's compatible with your operating system and other software.

Software Tagline :
Cloud workforce management software for contact centers, now part of RingCentral
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
  • ios
  • android
Language Support :
english
Target Audience :
  • smes
  • enterprises
Available Support :
  • email
  • phone
  • training
  • tickets
Integrations :
Microsoft Teams, Slack, Talkdesk AppConnect, custom ACD/CCaaS integrations
Product Url :
https://www.communitywfm.com
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
No
Free Plan Available :
No
Customization Available :
Yes

Community WFM Videos

Community WFM Screenshots

Overall Community WFM Reviews

Here's our unbiased review of Community WFM. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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Community WFM Pros and Cons

Community WFM FAQs

Yes, RingCentral announced its acquisition of CommunityWFM in September 2025 to expand the RingCX portfolio with AI-first workforce management.

Essentials targets small to mid-size workforce teams, while Enterprise is built for large, multi-site contact center operations with more advanced planning tools.

Yes, the Community Everywhere mobile app lets agents view schedules and submit time-off requests.

It is still marketed under the CommunityWFM brand, but as part of RingCentral, pricing may increasingly be presented as an add-on to RingCentral's RingCX platform.

No, standalone pricing is not published on its website; prospective customers need to request a quote.