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Calabrio ONE

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Unified workforce management, quality management and analytics for contact centers

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Calabrio ONE?

Calabrio ONE is a unified workforce optimization suite for contact centers combining workforce management (WFM), quality management (QM) and analytics in a single platform. It offers AI and machine-learning-backed forecasting and scheduling, letting teams build optimized agent schedules in a few clicks, plus Auto QM for AI-powered evaluation of interactions, call recording, conversation analytics, sentiment analysis and customizable business intelligence reporting. The suite was built as one integrated product rather than assembled through separate acquisitions.

Following Thoma Bravo's 2025 acquisition of Verint, Calabrio was combined with Verint to form a larger customer experience automation company, with integration work ongoing into 2026; Calabrio ONE continues to be sold as a product line. Detailed pricing is not published; the vendor recommends contacting sales for quotes based on modules, agent seats and multi-year commitments.

Key Features of Calabrio ONE

Calabrio ONE lists 8 documented features, including AI and machine-learning-backed demand forecasting, Optimized agent scheduling in a few clicks and Auto QM: AI-powered quality evaluations of interactions. The list below covers what the product does rather than how it is marketed.

  • AI and machine-learning-backed demand forecasting
  • Optimized agent scheduling in a few clicks
  • Auto QM: AI-powered quality evaluations of interactions
  • Multichannel call recording
  • Customizable evaluation forms for quality scoring
  • Conversation analytics with sentiment analysis
  • AI-driven business intelligence and custom reporting
  • Unified WFM, QM and analytics in a single integrated suite

Calabrio ONE Pricing

Calabrio ONE lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Request pricing

Modular pricing across WFM, QM and Analytics based on agent seats and modules selected; not publicly listed. Contact sales for a quote.

Calabrio ONE Specifications

Calabrio ONE is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Tickets
  • Training
Integrations
RingCentral, AWS Marketplace
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
calabrio.com

Calabrio ONE Videos

Calabrio ONE Screenshots

Calabrio ONE screenshot 1

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Calabrio ONE FAQs

It is a unified contact center workforce optimization suite that combines workforce management, quality management and analytics in one platform.

Calabrio was combined with Verint after Thoma Bravo's 2025 acquisition of Verint, forming a larger customer experience automation company; Calabrio ONE continues to be sold as a product.

No, pricing is quote-based and depends on which modules (WFM, QM, Analytics) and how many agent seats you need.

Yes, Auto QM provides AI-powered, customizable evaluations across recorded interactions alongside call recording.

Yes, it is offered as a cloud-based suite, including availability through AWS Marketplace.