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Verint

Verified

AI-powered workforce engagement management now combined with Calabrio under one company

Call Center Workforce Optimization Software Digital Voice Logging Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Verint?

Verint provides AI-powered workforce engagement management software for contact centers, covering forecasting, scheduling, quality automation, and performance management. Its TimeFlex Bot lets agents make unlimited self-service schedule changes without manager approval, while its Da Vinci AI engine blends statistical and machine-learning models to forecast demand across voice, digital, and back-office work.

In November 2025, Thoma Bravo completed its acquisition of Verint and combined it with Calabrio, another Thoma Bravo portfolio company; calabrio.com now redirects to Verint's site under a Calabrio is Now Verint banner. Verint does not publish public pricing for Workforce Engagement Management; the company prices deals per named employee or by usage, and prospective customers must request a custom quote.

Key Features of Verint

Verint lists 8 documented features, including AI-powered forecasting and scheduling (Da Vinci AI engine), TimeFlex Bot for unlimited self-service schedule changes and Automated quality scoring across up to 100% of interactions. The list below covers what the product does rather than how it is marketed.

  • AI-powered forecasting and scheduling (Da Vinci AI engine)
  • TimeFlex Bot for unlimited self-service schedule changes
  • Automated quality scoring across up to 100% of interactions
  • Copilots that automate manual agent tasks
  • Role-based real-time performance dashboards
  • Interviewing Bot for candidate assessment
  • Mobile employee self-service app
  • Broad ACD/CCaaS integrations (NICE CXone, Genesys Cloud, Amazon Connect, Cisco, Avaya, Five9)

Verint Pricing

Verint lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Request pricing

Verint prices Workforce Engagement Management per named employee or usage; contact sales for a quote

Verint Specifications

Verint is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
NICE CXone, Genesys Cloud, Amazon Connect, Cisco, Avaya, Five9, and other ACD/CCaaS platforms
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
verint.com

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Verint FAQs

Yes, following Thoma Bravo's November 2025 acquisition of Verint, Calabrio was combined with Verint and calabrio.com now redirects to verint.com.

No, Verint requires a custom quote based on named employees or usage.

It is Verint's AI bot that lets agents make unlimited schedule changes without manager approval while protecting service levels.

It works with NICE CXone, Genesys Cloud, Amazon Connect, Cisco, Avaya, Five9, and others without requiring a change of telephony infrastructure.

Yes, employees can access schedules and performance data via mobile apps.