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Balto

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Real-time AI guidance, QA and coaching for contact center agents

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Balto?

Balto is a cloud-based contact center AI platform used for real-time call guidance, automated quality assurance and agent coaching. During live calls it surfaces prompts, compliance checklists and knowledge-base answers to agents, then automatically scores 100% of interactions, flags compliance risk, and generates AI coaching recommendations and call summaries afterward. It also offers voice AI agents and omnichannel conversation analytics, and integrates with major contact center platforms.

Founded in 2017 and based in St. Louis, Missouri, Balto serves industries such as healthcare, insurance, banking, collections and BPOs. Pricing is not published and is quoted per deal based on agent seat count and contract length, so buyers must contact sales for a custom quote.

Key Features of Balto

Balto lists 8 documented features, including Real-time call guidance with dynamic prompts and compliance checklists, Agent Assist that surfaces knowledge-base answers during calls and Automated QA scoring of 100% of interactions. The list below covers what the product does rather than how it is marketed.

  • Real-time call guidance with dynamic prompts and compliance checklists
  • Agent Assist that surfaces knowledge-base answers during calls
  • Automated QA scoring of 100% of interactions
  • Real-time compliance risk detection and supervisor alerts
  • AI-driven coaching recommendations tied to performance outcomes
  • Real-Time Notetaker for automatic call summaries
  • Voice AI agents (Togo) modeled after top performers
  • Omnichannel conversation analytics across voice and digital channels

Balto Pricing

Balto lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Request pricing

Pricing is not published; quoted per deal based on number of agent seats and contract length. Contact sales for a quote.

Balto Specifications

Balto is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
Integrations
RingCentral, NICE inContact, Five9, Salesforce, Convoso, Genesys, 8x8
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
balto.ai

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Balto FAQs

Balto provides real-time AI guidance, automated quality assurance and coaching for contact center agents during live customer calls.

No. Balto uses custom, quote-based pricing driven by the number of agent seats and contract length. You need to contact their sales team for a quote.

Balto integrates with platforms including RingCentral, NICE inContact, Five9, Salesforce, Convoso, Genesys and 8x8.

No. Balto is used across sales, customer service, collections and compliance-focused call center use cases.

Balto does not publicly advertise a self-serve free trial; prospects typically book a demo instead.