RingCX

RingCX is RingCentral's contact centre product, distinct from RingEX, which is the business communications side of the same company. That separation is worth holding onto when evaluating, because much of RingCentral's published pricing covers RingEX plans and add-ons rather than RingCX itself. RingCX is aimed at teams managing agents, coaching performance and improving customer satisfaction across every interaction, and it sits inside a platform the vendor describes as Agentic Voice AI, used by more than 600,000 businesses.

The named RingCX components divide into handling contacts and improving the people handling them. Omnichannel covers customer contact across channels rather than voice alone, and Outbound Dialing covers proactive campaigns. An Intelligent Virtual Agent deflects and resolves contacts before they reach a person. On the workforce side, AI Workforce Engagement handles scheduling and staffing, and AI Quality Management reviews interactions without a supervisor listening to each call manually.

The assist layer is where the AI positioning becomes concrete. AVA Agent Assist supports agents live during a conversation, and AVA Supervisor Assist gives supervisors a parallel view so intervention happens during a call rather than in a review afterwards. AI Interaction Analytics reports across contacts to identify patterns. Beyond RingCX, the wider platform includes AI Receptionist, AI Representative, AI Virtual Assistant and AI Conversation Expert, plus AIR Pro for building custom conversational agents across voice, SMS, chat and social using natural language prompts and no code, with industry accelerators available for healthcare. RingCentral operates across fifteen countries. No RingCX plan figures were retrievable, so confirm pricing directly.