ProProfs Knowledge Base
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is a cloud based tool for building public help centers, internal wikis, FAQs, and manuals. It includes a Word-like rich text editor, document import from Word, PDF, PowerPoint, and Excel files, role based permissions, and workflow controls for reviewing and approving content before publication. Analytics track searches, reads, and failed searches from a single dashboard.
A free plan covers up to 25 pages for one author, while paid external knowledge base plans range from $49 to $79 per month billed annually, adding AI writing and search, custom CSS and HTML, and enterprise security such as SSO and HIPAA alignment on the top tier. A separate per-user pricing model is available for internal knowledge bases, and a 15 day free trial is offered.
Key Features of ProProfs Knowledge Base
Here are the powerful features that make ProProfs Knowledge Base stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Rich text WYSIWYG editor with Word/PDF/PPT import
- Full-text and keyword search with tag filtering
- Article workflows, custom statuses, and approvals
- Real-time multi-author collaboration
- Role based permissions with custom roles
- SSO, password protection, IP restriction, 2FA
- Branded templates with custom CSS/HTML
- Analytics dashboard for searches and content performance
- Integrations with JIRA, Salesforce, Slack, and Zendesk
ProProfs Knowledge Base Pricing
Here are the pricing plans for ProProfs Knowledge Base. Choose the plan that best fits your requirements and budget.
Free
Free
25 pages, 1 author
Unlimited public knowledge bases, homepage builder, branding, mobile optimization, revision history, analytics
Essentials
$49/month
1 site, 300 pages
Billed annually ($588/year); AI writer, AI search, AI translation, custom CSS/HTML, GDPR/SSL compliance
Business
$69/month
3 sites, 500 pages
Billed annually ($828/year); AI reports, version control, 60+ language localization, advanced analytics
Business Complete Elite
$79/month
Unlimited sites, pages, and authors
Billed annually only; AI agents, approval workflow, audit logs, HIPAA/SOC 2 alignment, 2FA, 100+ integrations
ProProfs Knowledge Base Specifications
Get a closer look at the technical specifications and system requirements for ProProfs Knowledge Base. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- freelancers
- startups
- smes
- agencies
- enterprises
- live support
- tickets
ProProfs Knowledge Base Screenshots
Overall ProProfs Knowledge Base Reviews
Here's our unbiased review of ProProfs Knowledge Base. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.