Skip to content
SocialAtoZ

Zendesk Guide

Verified

The knowledge base engine behind Zendesk's self-service help centers

Knowledge Base Software
–

Not yet rated. Be the first to review Zendesk Guide.

Visit website Request pricing Write a review
Zendesk Guide screenshot See all screenshots
  • Deployment Cloud Based
  • Starting price $55/agent/month
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Zendesk Guide?

Zendesk Guide is the knowledge base component of the Zendesk Suite, giving support teams a place to write, organize, and publish help center articles alongside their ticketing and messaging tools. It powers categories, sections, and articles in a searchable customer facing help center, and includes AI powered search with a generative Quick answer box on higher tiers.

Guide is not sold as a standalone product. It is bundled into Suite Team and above, starting at $55 per agent per month billed annually, with Suite Professional at $115 and Suite Enterprise priced by quote. Higher tiers add more help centers, AI writing tools, and advanced routing. A 14 day free trial with Suite Professional features is available.

Key Features of Zendesk Guide

Zendesk Guide lists 9 documented features, including Categories, sections, and articles content structure, AI powered help center search and Generative Quick answer box on Professional and Enterprise. The list below covers what the product does rather than how it is marketed.

  • Categories, sections, and articles content structure
  • AI powered help center search
  • Generative Quick answer box on Professional and Enterprise
  • Customer portal for ticket tracking
  • Community forums via Gather
  • Custom themes and branding
  • Multiple help centers on higher tiers
  • Agent workflows for article creation and flagging
  • Full integration with Zendesk Suite ticketing

Zendesk Guide Pricing

Zendesk Guide lists 3 plans without published figures. Pricing is quoted on request.

Suite Team

$55/agent/month

1 help center

Request pricing

Billed annually ($69/agent/month billed monthly); includes knowledge base, AI agents, ticketing, omnichannel routing

Suite Professional

$115/agent/month

Up to 5 help centers

Request pricing

Billed annually; adds admin copilot, app builder, AI writing tools, skills-based routing, quick reports

Suite Enterprise

Custom

Up to 300 help centers

Request pricing

Adds intelligent triage, generative AI for voice, approval workflows, sandbox environment, custom agent roles

Zendesk Guide Specifications

Zendesk Guide is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Slack, Salesforce, Shopify, Jira, and thousands of apps via the Zendesk Marketplace
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
zendesk.com

Zendesk Guide Videos

Zendesk Guide Screenshots

Zendesk Guide screenshot 1

Zendesk Guide Reviews

No reviews yet

Used Zendesk Guide? Share your experience and help other buyers decide.

Write the first review

Zendesk Guide FAQs

No, Guide is bundled into the Zendesk Suite; it is not sold as a standalone knowledge base product.

Suite Team, at $55 per agent per month billed annually, is the lowest tier that includes Guide.

Yes, a generative Quick answer box appears in search results on Suite Professional and Enterprise plans.

Suite Team includes one help center, Suite Professional allows up to five, and Suite Enterprise supports up to 300.

Zendesk offers a 14 day free trial that provides access to Suite Professional features, including Copilot.