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HelpDocs

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What is HelpDocs?

HelpDocs is knowledge base software built to help support teams deflect tickets through AI powered self-service. It combines a natural language answer engine with typo tolerant search, professional templates, and a customizable editor that ranges from simple no-code branding to full CSS, JavaScript, and HTML control. Content can be authored and machine translated into more than 100 languages.

Plans run from $129 per month for the Sprout tier up to $499 per month for Harvest, with roughly a 20 percent discount for annual billing. Each tier adds more users, AI credits, languages, and security features such as SAML and OIDC single sign-on. A 14 day free trial is offered with no credit card required, and early-stage startups can apply for 50 percent off.

Key Features of HelpDocs

Here are the powerful features that make HelpDocs stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • AI powered natural language search and answers
  • Typo tolerant, intent based search
  • Professional templates with no-code branding
  • Full custom CSS, JavaScript, and HTML control
  • Machine and manual translation into 100+ languages
  • SEO optimized, fast loading articles
  • Lighthouse embeddable answer widget
  • GDPR compliant with end to end encryption
  • Self-service analytics such as Self-Service Rate and Deflection Efficiency

HelpDocs Pricing

Here are the pricing plans for HelpDocs. Choose the plan that best fits your requirements and budget.

Sprout

$129/month

5 users, 1,000 AI credits/month

Free Trial

90-day analytics, custom CSS and JavaScript, 3 languages, 1,000 contact form submissions; $99/month billed annually

Bloom

$299/month

15 users, 5,000 AI credits/month

Free Trial

20 languages, custom HTML templates, Lighthouse widget, audit trail; $239/month billed annually

Harvest

$499/month

50 users, 10,000 AI credits/month

Free Trial

Unlimited languages, SAML and OIDC SSO, IP restrictions, custom HTTP headers; $399/month billed annually

HelpDocs Specifications

Get a closer look at the technical specifications and system requirements for HelpDocs. Find out if it's compatible with your operating system and other software.

Software Tagline :
AI-ready knowledge base software built to deflect support tickets
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • freelancers
  • startups
  • smes
  • agencies
Available Support :
  • email
  • live support
Integrations :
REST API for custom integrations; supports common help desk and Zapier-style workflows
Product Url :
https://www.helpdocs.io
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

HelpDocs Videos

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Overall HelpDocs Reviews

Here's our unbiased review of HelpDocs. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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HelpDocs Pros and Cons

HelpDocs FAQs

No, but it offers a 14 day free trial with no credit card required.

The Sprout plan supports 3 languages, Bloom supports 20, and Harvest supports unlimited languages via machine or manual translation.

AI credits power features like meta generation, alt text, Ask AI answers, and content rewrites, with monthly allowances ranging from 1,000 to 10,000 depending on plan.

Yes, companies under three years old can apply for 50 percent off any plan for two years plus bonus AI credits.

Yes, all plans include a custom domain and SSL certificate; additional domains cost extra.