Zoho Desk
What is Zoho Desk?
Zoho Desk is a cloud-based help desk and ticketing platform from Zoho Corporation that unifies email, phone, chat, social media, and web form support into a single omnichannel inbox. It offers a free plan for up to three agents, plus Express, Standard, Professional, and Enterprise paid tiers that progressively add live chat, telephony, its Zia AI assistant, blueprints, and multi-brand help centers.
Teams use Zoho Desk for automated ticket assignment, SLA-based escalation, custom reports, and a self-service knowledge base, and it integrates closely with other Zoho apps such as CRM and SalesIQ as well as third-party tools. A 15-day free trial requires no credit card, and annual billing offers savings of up to 34 percent over monthly pricing.
Key Features of Zoho Desk
Here are the powerful features that make Zoho Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Omnichannel ticketing (email, phone, chat, social, WhatsApp, web forms)
- Zia AI assistant and automatic ticket tagging
- Workflow automation and Blueprints
- Multi-department and multi-brand support
- SLA management with round-robin and skill-based assignment
- Knowledge base and ASAP self-service widget
- Custom reports and dashboards
- Live chat via Zoho SalesIQ
- Time tracking and billing
Zoho Desk Pricing
Here are the pricing plans for Zoho Desk. Choose the plan that best fits your requirements and budget.
Express
$7/month
per user, billed annually
Email, social media, web forms, AI agents, workflows, contact management.
Standard
$14/month
per user, billed annually
Adds live chat, instant messaging, answer bot, knowledge base, custom reports.
Professional
$23/month
per user, billed annually
Most popular; adds telephony, Zia AI, blueprints, multi-department support, round-robin assignment.
Enterprise
$40/month
per user, billed annually
$55/user/month billed monthly. Adds live chat via Zoho SalesIQ, skill-based routing, multi-level IVR, custom modules, sandbox.
Zoho Desk Specifications
Get a closer look at the technical specifications and system requirements for Zoho Desk. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- freelancers
- startups
- smes
- agencies
- enterprises
- phone
- live support
- tickets
- training
Zoho Desk Videos
Zoho Desk Screenshots
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Zoho Desk Comparisons
Compare Zoho Desk with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Zoho Desk Reviews
Here's our unbiased review of Zoho Desk. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.