Mitel
VerifiedEnterprise voice and collaboration provider offering hybrid, cloud, and on-premises UC systems
- Deployment Cloud Based, On Premises, Hybrid
- Starting price Custom
- Free trial Not offered
- Best for SMEs, Enterprises
What is Mitel?
Mitel is a longtime enterprise communications vendor providing voice, collaboration, and contact center solutions across on-premises, hybrid, and private cloud deployments. Its main platforms include MiVoice Business for enterprise-grade voice and mobility, and OpenScape Voice and OpenScape Business (from its 2023 acquisition of Unify) for carrier-grade and SMB-focused communications. Mitel does not publish self-service pricing; customers get custom quotes through Mitel or its partner network.
Mitel previously sold a cloud UCaaS product, MiCloud Connect, but that business was acquired by RingCentral in 2024 and is no longer sold on Mitel's site. Separately, Mitel filed for Chapter 11 bankruptcy in March 2025 and completed a financial restructuring in June 2025, reducing debt by about $1.15 billion and transferring ownership to its lenders, while continuing to operate and serve customers.
Key Features of Mitel
Mitel lists 8 documented features, including MiVoice Business enterprise voice, mobility, and collaboration platform, OpenScape Voice carrier-grade SIP platform for large-scale VoIP and OpenScape Business communications suite for small and mid-sized organizations. The list below covers what the product does rather than how it is marketed.
- MiVoice Business enterprise voice, mobility, and collaboration platform
- OpenScape Voice carrier-grade SIP platform for large-scale VoIP
- OpenScape Business communications suite for small and mid-sized organizations
- Hybrid deployment across cloud, on-premises, or blended environments
- AI-assisted collaboration, analytics, and agent productivity tools for contact centers
- Enterprise-grade desk phones and DECT wireless hardware
- Centralized management with security and compliance capabilities
- Critical communications solutions for regulated industries
Mitel Pricing
Mitel lists 1 plan without published figures. Pricing is quoted on request.
Custom Quote
Custom
Contact sales or a Mitel partner
Pricing depends on deployment model (on-premises, hybrid, or private cloud), number of users, and modules selected; no public self-serve pricing is available
Mitel Specifications
Mitel is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.
- cloud based
- on premises
- hybrid
- web app
- windows
- macos
- ios
- android
- smes
- enterprises
- phone
- tickets
- training
Mitel Videos
Mitel Screenshots
Alternatives of Mitel
AlternativesOther Telecommunication Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against Mitel.
Cloud VoIP phone system with unlimited calling, SMS, fax, and AI note-taking
Self-hosted or cloud PBX with calling, video, and live chat licensed by simultaneous calls
Cloud business phone system with global PSTN, AI assistant, and Control Hub management
Mitel Comparisons
Overall Mitel Reviews
No user reviews have been submitted for Mitel yet. If you have used it, you can be the first to leave one.
No reviews yet
Used Mitel? Share your experience and help other buyers decide.
Mitel FAQs
Alternatives to Mitel
Other Telecommunication Software products listed on SocialAtoZ.
