Microsoft Teams Phone
VerifiedCloud calling and PBX replacement built natively into Microsoft Teams
See all screenshots - Deployment Cloud Based
- Starting price $10/user/month
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Microsoft Teams Phone?
Microsoft Teams Phone is a cloud-based phone system built directly into Microsoft Teams, letting organizations replace a traditional PBX with calling, voicemail, auto attendants, call queues, and call transfer inside the same app used for chat and meetings. It includes AI features such as intelligent call recap, real-time summarization, and Copilot-assisted call insights, along with automatic voicemail-to-text transcription.
Teams Phone is sold as a base add-on with several PSTN connectivity options, including Microsoft Calling Plans with bundled minutes, pay-as-you-go metered calling, Operator Connect, and Direct Routing for existing carriers. It is backed by a 99.999% uptime SLA and integrates with Azure AD for identity and compliance controls, making it suited to small businesses through large global enterprises already using Microsoft 365.
Key Features of Microsoft Teams Phone
Microsoft Teams Phone lists 9 documented features, including Cloud phone system (PBX) built natively into Microsoft Teams, AI-generated call summaries, transcripts, and Copilot call insights and Auto attendants and call queues for enterprise call routing. The list below covers what the product does rather than how it is marketed.
- Cloud phone system (PBX) built natively into Microsoft Teams
- AI-generated call summaries, transcripts, and Copilot call insights
- Auto attendants and call queues for enterprise call routing
- Voicemail-to-text transcription
- Multiple PSTN options: Calling Plans, Operator Connect, Direct Routing, Teams Phone Mobile
- Hold, blind and safe call transfers, and device-to-device call handoff
- Azure AD integration for identity, policy, and compliance controls
- 99.999% uptime SLA with Call Quality Dashboard
- Works across desktop, mobile, web, and certified third-party phone hardware
Microsoft Teams Phone Pricing
Microsoft Teams Phone lists 3 plans, from $10 to $34.
Teams Phone Standard
$10/user/month
annual subscription, requires Teams/M365 license
Cloud phone system with PBX capabilities; no calling minutes included, bring your own PSTN connectivity
Teams Phone with Calling Plan
$17/user/month
annual subscription
Includes Teams Phone Standard plus a phone number and 3,000 domestic minutes (US/UK/Canada) or 1,200 minutes elsewhere
Teams Phone with Domestic & International Calling
$34/user/month
annual subscription
Adds international outbound minutes on top of domestic calling
Microsoft Teams Phone Specifications
Microsoft Teams Phone is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Windows
- macOS
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Tickets
- Training
- Integrations
- Microsoft 365, Outlook, Dynamics 365, Azure AD, Copilot, third-party CRM and contact center apps via Teams app store
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- No
- Customisable
- Yes
- Website
- microsoft.com
Microsoft Teams Phone Videos
Microsoft Teams Phone Screenshots
Microsoft Teams Phone Comparisons
Microsoft Teams Phone Reviews
No reviews yet
Used Microsoft Teams Phone? Share your experience and help other buyers decide.
Microsoft Teams Phone FAQs
Alternatives to Microsoft Teams Phone
Other Telecommunication Software recorded on the same fields.
