3CX
VerifiedSelf-hosted or cloud PBX with calling, video, and live chat licensed by simultaneous calls
- Deployment Cloud Based, On Premises, Hybrid
- Starting price From $350/year
- Free trial Not offered
- Best for Startups, SMEs, Agencies
What is 3CX?
3CX is a business communications platform providing PBX calling, video conferencing, live chat, and SMS/WhatsApp messaging from one system. It can be self-hosted on-premises, deployed in a private cloud, or run as a 3CX-hosted instance, and it includes a call flow designer, call center features like queues and recording, and AI-based voicemail and call transcription on higher tiers.
Unlike most per-user cloud phone systems, 3CX is licensed annually per system based on simultaneous call capacity rather than per user, which can lower costs for organizations with many extensions but fewer concurrent calls. 3CX removed its free entry-level tier in early 2026, moving all customers to paid PRO or Enterprise licensing. It integrates with Microsoft 365, Google, and CRMs like Salesforce and HubSpot.
Key Features of 3CX
3CX lists 9 documented features, including PBX calling, video conferencing, and live chat in one platform, Call Flow Designer for custom call routing without coding and Call center features including queues, recording, and SLA reporting. The list below covers what the product does rather than how it is marketed.
- PBX calling, video conferencing, and live chat in one platform
- Call Flow Designer for custom call routing without coding
- Call center features including queues, recording, and SLA reporting
- AI voicemail transcription, call transcription, and call analytics (Enterprise)
- Android and iOS apps for calls, video, SMS, and live chat
- Self-hosted, private cloud, or 3CX-hosted deployment options
- Microsoft 365 and Microsoft Teams integration
- CRM and helpdesk integrations (Salesforce, HubSpot, Zoho, Zendesk, Freshdesk)
- Licensed by simultaneous call capacity rather than per user
3CX Pricing
3CX lists 2 plans without published figures. Pricing is quoted on request.
PRO
From $350/year
per system, based on simultaneous call (SC) license size
Removes user limits; adds call queues, advanced call reporting, Microsoft 365 integration, CRM connectivity, and call recording
Enterprise (ENT)
From $425/year
per system, based on simultaneous call (SC) license size
Everything in PRO plus Microsoft Teams integration, skill-based routing, custom IP phone branding, high-availability failover, and full AI feature set
3CX Specifications
3CX is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.
- cloud based
- on premises
- hybrid
- web app
- windows
- macos
- ios
- android
- startups
- smes
- agencies
- enterprises
- tickets
- training
3CX Videos
3CX Screenshots
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3CX Comparisons
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