What is Creatio?

Creatio is an AI CRM and workflow automation platform that helps organizations manage marketing, sales, and customer service in one system. Founded in 2014 and headquartered in Boston, Massachusetts, it combines no-code visual designers with AI agents so business users and developers can build workflows and applications without extensive coding. Its core products, Sales Creatio, Marketing Creatio, and Service Creatio, cover the customer lifecycle from lead generation to case resolution and can be used together or as standalone tools.

The platform serves thousands of organizations across banking, insurance, manufacturing, retail, and other industries in more than 100 countries. Creatio can be deployed in the cloud, on premises, or through a hybrid model, with REST APIs, a marketplace of connectors, and native mobile apps for iOS and Android. Support includes email, phone, live chat, tickets, and training through Creatio Academy.

Key Features of Creatio

Here are the powerful features that make Creatio stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • No-code visual designers for building workflows, business processes, and custom applications
  • AI agents and AI coding assistants (Creatio AI Studio) that automate tasks and generate app logic from natural language
  • Unified CRM suite spanning Sales Creatio, Marketing Creatio, and Service Creatio
  • 360-degree customer view combining sales, marketing, and service interaction history
  • Sales pipeline, opportunity, and forecast management with guided selling processes
  • Marketing campaign management with audience segmentation and lead scoring
  • Omnichannel case management with SLA tracking and a unified agent desktop
  • Open REST/OData APIs for custom integrations
  • Marketplace of pre-built connectors
  • Cloud, on-premises, and hybrid deployment options with custom branding and role-based access

Creatio Pricing

Here are the pricing plans for Creatio. Choose the plan that best fits your requirements and budget.

Growth

$25/user/month

Starts at 5 users

No-code workflow designers, core CRM data model, built-in AI actions, 2 environments

Enterprise

$55/user/month

Starts at 5 users

Unlimited workflow runs and API calls, 3 environments, custom branding, HIPAA option

Unlimited

Custom

Unlimited users

Full platform access with all CRM products included, unlimited custom agents/apps/workflows

Sales / Marketing / Service Creatio (add-ons)

$15/user/month each

Add-on to Growth or Enterprise

Standalone or bundled CRM products; included at no extra cost on Unlimited

Creatio Specifications

Get a closer look at the technical specifications and system requirements for Creatio. Find out if it's compatible with your operating system and other software.

Software Tagline :
AI-native CRM and workflow automation platform for sales, marketing, and service teams.
Deployment :
  • cloud based
  • on premises
  • hybrid
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
  • ios
  • android
Language Support :
english
Target Audience :
  • startups
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • phone
  • live support
  • training
  • tickets
Integrations :
Microsoft Outlook/Exchange, Mailchimp, DocuSign, PandaDoc, Zoom, Telegram, Amazon Connect, Genesys, Cisco, Five9, ZoomInfo, Apollo.io, JotForm
Product Url :
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

Creatio Videos

Creatio Screenshots

Alternatives

Explore alternative software options that can fulfill similar requirements as Creatio. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Creatio Comparisons

Compare Creatio with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.

Overall Creatio Reviews

Here's our unbiased review of Creatio. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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Creatio Pros and Cons

Creatio FAQs

An AI-native CRM and workflow automation platform combining no-code visual designers with AI agents.

Yes, 14-day free trial, no credit card required.

Cloud (AWS/Azure), on premises, or hybrid managed private cloud.

Composable pricing: Growth, Enterprise, Unlimited platform plans plus optional Sales/Marketing/Service add-ons.

Yes, native iOS and Android apps with offline access.

Yes, OData 3/4 REST APIs plus a connector marketplace.