VitalPBX

VitalPBX is an advanced PBX system sold in configurations built around how an organisation actually uses telephony, rather than as one product with feature tiers.

VitalPBX One lets you customise the extensions you need with all features included and mobile connectivity, which inverts the usual model where features are withheld by tier. Paying for scale rather than for capability is the fairer arrangement for a small organisation that needs a specific feature but only has ten users.

The Call Center Plan and the Sonata Call Center Suite address contact centre operation separately, and Sonata being a distinct suite rather than a checkbox reflects that a call centre is genuinely different software: queue strategies, agent states, wallboards and supervisor tools have almost nothing in common with routing calls to desks.

VitalPBX Connect is a mobile application for global mobility, letting users take business calls anywhere, which matters most for organisations whose staff are rarely at a desk. Education is called out as a specific market, with the company noting that top schools and universities globally choose VitalPBX, a sector with distinctive requirements around campus-wide coverage, emergency notification and tight budgets. A plans comparison is published alongside rates, which run at 100, 200 and 250 dollars.