ProProfs Knowledge Base
VerifiedSimple knowledge base and FAQ software with AI writing and a free plan
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is a cloud based tool for building public help centers, internal wikis, FAQs, and manuals. It includes a Word-like rich text editor, document import from Word, PDF, PowerPoint, and Excel files, role based permissions, and workflow controls for reviewing and approving content before publication. Analytics track searches, reads, and failed searches from a single dashboard.
A free plan covers up to 25 pages for one author, while paid external knowledge base plans range from $49 to $79 per month billed annually, adding AI writing and search, custom CSS and HTML, and enterprise security such as SSO and HIPAA alignment on the top tier. A separate per-user pricing model is available for internal knowledge bases, and a 15 day free trial is offered.
Key Features of ProProfs Knowledge Base
ProProfs Knowledge Base lists 9 documented features, including Rich text WYSIWYG editor with Word/PDF/PPT import, Full-text and keyword search with tag filtering and Article workflows, custom statuses, and approvals. The list below covers what the product does rather than how it is marketed.
- Rich text WYSIWYG editor with Word/PDF/PPT import
- Full-text and keyword search with tag filtering
- Article workflows, custom statuses, and approvals
- Real-time multi-author collaboration
- Role based permissions with custom roles
- SSO, password protection, IP restriction, 2FA
- Branded templates with custom CSS/HTML
- Analytics dashboard for searches and content performance
- Integrations with JIRA, Salesforce, Slack, and Zendesk
ProProfs Knowledge Base Pricing
ProProfs Knowledge Base lists 4 plans, starting free and running to $79.
Essentials
$49
per author/month
For solo authors building an AI powered help center. Monthly rate; $588 per author when billed annually.
Business
$69
per author/month
For teams managing multiple knowledge bases with AI and workflows. $828 per author billed annually.
Business Complete Elite
$79
per author/month
Adds AI chatbot, SSO, integrations and priority support for unlimited authors. Annual plans only, $948 billed annually.
ProProfs Knowledge Base Specifications
ProProfs Knowledge Base is available on web app. It offers an API, has a free trial and has a free plan.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Languages
- English
- Built for
- Freelancers
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Live Support
- Tickets
- Integrations
- JIRA, Salesforce, Slack, Zendesk, and G Suite
- Public API
- Yes
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- proprofskb.com
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