Zoom Phone
VerifiedCloud VoIP phone system with unlimited calling, SMS, fax, and AI note-taking
See all screenshots - Deployment Cloud Based
- Starting price $16.99/user/month
- Free trial Not offered
- Best for Startups, SMEs, Agencies
What is Zoom Phone?
Zoom Phone is a cloud-based VoIP business phone system that lets users call, text, and fax from the Zoom desktop app, mobile app, web, or compatible desk phones. It provides traditional PBX features such as call forwarding, transfers, ring groups, unlimited auto attendants and call queues, plus AI-powered voicemail transcription, call summaries, and an AI receptionist that can greet and route callers.
Zoom Phone is offered as a standalone add-on or bundled into Zoom Workplace plans alongside meetings, chat, and whiteboards. Coverage spans more than 49 countries through Zoom's own PSTN service or bring-your-own-carrier options. It suits small teams up to large enterprises, with higher tiers adding single sign-on, device management, and data governance controls.
Key Features of Zoom Phone
Zoom Phone lists 9 documented features, including Unlimited domestic calling, SMS/MMS, and online fax, Unlimited auto attendants, ring groups, and call queues and AI-powered voicemail transcription, call summaries, and action items. The list below covers what the product does rather than how it is marketed.
- Unlimited domestic calling, SMS/MMS, and online fax
- Unlimited auto attendants, ring groups, and call queues
- AI-powered voicemail transcription, call summaries, and action items
- AI receptionist that greets, routes, and books appointments for callers
- Call delegation and shared line appearance
- Push to Talk walkie-talkie style instant voice transmission
- Turn a phone call into a Zoom meeting mid-call
- Works on desktop, mobile, web, and supported desk phones (Yealink, Poly, Mitel)
- Available in 49+ countries with PSTN or bring-your-own-carrier options
Zoom Phone Pricing
Zoom Phone lists 3 plans, from $16.99 to $29.99.
US & CA Unlimited
$16.99/user/month
billed annually ($19.99 billed monthly)
Unlimited domestic calling, SMS/MMS, 50-page monthly fax, call recording, AI Companion post-call summaries
Pro Plus
$22.99/user/month
billed annually
Adds full Zoom Workplace bundle with 30-hour meetings for up to 100 participants, unlimited AI note-taking, 10 GB cloud storage
Business Plus
$29.99/user/month
billed annually
Adds unlimited fax, meetings up to 300 participants, SSO, device management, and data governance tools
Zoom Phone Specifications
Zoom Phone is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Windows
- macOS
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Tickets
- Integrations
- Salesforce, HubSpot, Microsoft Teams, Google Workspace, ServiceNow, Oracle, Atlassian, and other apps via the Zoom Marketplace
- Public API
- Yes
- Free trial
- No
- Free plan
- No
- Runs in browser
- No
- Customisable
- Yes
- Website
- zoom.com
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