Five9 IVR
What is Five9 IVR?
Five9 IVR is the interactive voice response capability built into the Five9 cloud contact center platform. It lets callers self-serve using touch tone input or natural speech, with speech recognition and support for many languages. A companion Visual IVR presents callers on mobile devices with an on-screen menu instead of a spoken one, and AI powered automation can summarize calls, transcribe conversations, and pass context to live agents.
IVR functionality is part of Five9's broader Virtual Contact Center seats and connects natively with CRMs such as Salesforce, ServiceNow, and Microsoft Teams. Five9 does not publish standalone IVR pricing since it is bundled into its Digital, Core, Plus, Pro, and Enterprise plans, which require a minimum of 50 concurrent seats.
Key Features of Five9 IVR
Here are the powerful features that make Five9 IVR stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- DTMF and speech-driven self-service menus
- Visual IVR for mobile web callers
- Support for 72 languages
- AI powered call summaries, transcription and insights
- Omnichannel routing across voice, chat, email, SMS and social
- Native Salesforce, ServiceNow, Microsoft Teams and Zoom integrations
- IVR debugger for tracing call paths
- Visual customer feedback and satisfaction surveys
- Estimated wait time and callback options
Five9 IVR Pricing
Here are the pricing plans for Five9 IVR. Choose the plan that best fits your requirements and budget.
Digital
$119/month
per seat, 50 seat minimum
Digital channels only (chat, email, SMS, social)
Core
$159/month
per seat, 50 seat minimum
All channels including voice/IVR with AI essentials
Pro
Custom
All channels with AI essentials and workforce engagement management, custom quote
Enterprise
Custom
All channels with advanced AI and workforce engagement management, custom quote
Five9 IVR Specifications
Get a closer look at the technical specifications and system requirements for Five9 IVR. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
Five9 IVR Videos
Five9 IVR Screenshots
Overall Five9 IVR Reviews
Here's our unbiased review of Five9 IVR. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.