1. Home
  2. Softwares
  3. SysAid

SysAid

0/5

Based on 0 Reviews

Write a Review
Get quote

What is SysAid?

SysAid is an IT service management and help desk platform used by IT departments to handle incident, problem, change, and request management alongside asset management and a CMDB. Its main differentiator is SysAid Copilot, a generative AI assistant included in paid plans that automates ticket categorization, prioritization, and assignment, plus AI agents that handle tasks like batch onboarding and duplicate ticket resolution.

The Professional plan is listed on SysAid's official pricing page at $89 per agent per month and includes 250 managed assets, SLA management, dashboards, and BI analytics with no AI usage caps. The Enterprise plan is custom-quoted for larger deployments starting at 20 agents and adds a sandbox environment, tailor-made AI agents, and extended data retention. SysAid does not offer a permanently free plan but provides a full-featured free trial.

Key Features of SysAid

Here are the powerful features that make SysAid stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Incident, problem, and change management
  • IT asset management and CMDB
  • SysAid Copilot AI assistant
  • AI agents for automated ticket routing
  • Self-service portal and chatbot
  • SLA management and dashboards
  • No-code workflow automation
  • BI analytics and reporting

SysAid Pricing

Here are the pricing plans for SysAid. Choose the plan that best fits your requirements and budget.

Professional

$89/agent/month

250 managed assets included

Free Trial

AI Copilot included with no usage caps; SLA management, dashboards, BI analytics, 2-year storage retention

Enterprise

Custom

Starting at 20 agents

Free Trial

Everything in Professional plus sandbox environment, tailor-made AI agents, 7-year storage retention, Gold Service Package

SysAid Specifications

Get a closer look at the technical specifications and system requirements for SysAid. Find out if it's compatible with your operating system and other software.

Software Tagline :
AI-first ITSM and help desk platform with Copilot automation
Deployment :
  • cloud based
  • on premises
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • smes
  • enterprises
Available Support :
  • email
  • phone
  • tickets
Integrations :
Microsoft 365, Azure AD, SharePoint, Workato
Product Url :
https://www.sysaid.com
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

SysAid Videos

SysAid Screenshots

Overall SysAid Reviews

Here's our unbiased review of SysAid. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

0/5

Based on 0 Reviews

Write Review

0

Feature

Out of 5

0

Ease of use

Out of 5

0

Value for money

Out of 5

0

Customer support

Out of 5

0

Overall Rating

Out of 5

SysAid Pros and Cons

SysAid FAQs

No, SysAid does not offer a permanently free plan, only a free trial with full feature access.

SysAid Copilot is a generative AI assistant included in paid plans that automates ticket categorization, prioritization, and assignment.

Yes, SysAid supports both cloud and on-premises deployment options.

The Professional plan is listed at $89 per agent per month; Enterprise pricing is custom-quoted for larger deployments starting at 20 agents.

Yes, all-in-one IT asset management is included starting with the Professional plan.