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osTicket

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Free open-source support ticketing system with optional managed cloud hosting

Ticketing Management Software
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  • Deployment Cloud Based, On Premises
  • Starting price Free
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is osTicket?

osTicket is a widely used open-source customer support ticketing system maintained by Enhancesoft. It consolidates inquiries from email, phone, and web forms into a single multi-user interface, and includes dashboard reporting, ticket filters, configurable help topics, SLA management, and a customer self-service portal. The open-source edition is free to download and self-host under the GPL license, with community support only.

For teams that prefer not to manage their own server, osTicket offers a managed cloud-hosted edition starting at $12 per agent per month, which adds email and phone support, guaranteed uptime, and daily backups. A custom-priced virtual appliance edition is also available for organizations that need deeper customization. The software has been actively maintained for roughly two decades.

Key Features of osTicket

osTicket lists 8 documented features, including Email, phone, and web ticket intake, Customer self-service portal and Knowledge base for self-service. The list below covers what the product does rather than how it is marketed.

  • Email, phone, and web ticket intake
  • Customer self-service portal
  • Knowledge base for self-service
  • Auto-assignment and routing rules
  • SLA management
  • Customizable forms, fields, and ticket filters
  • Plugin ecosystem for extended functionality
  • Multi-department ticket queues

osTicket Pricing

osTicket lists 3 plans. One is free; the rest are quoted on request.

Open Source

Free

Self-hosted, unlimited agents

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Download and self-host under GPL license; community support only, no managed upgrades or backups

Cloud Hosted

$12/agent/month

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Managed hosting with guaranteed uptime, daily backups, and email/phone support; 30-day free trial

Virtual Appliance

Custom

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All cloud-hosted features plus additional customization for enterprise needs

osTicket Specifications

osTicket is available on web app. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
  • On Premises
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
Support
  • Email
  • Phone
  • Tickets
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
osticket.com

osTicket Videos

osTicket Screenshots

osTicket screenshot 1

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osTicket FAQs

Yes, the open-source edition is completely free to download and self-host under the GPL license.

Yes, osTicket offers a managed cloud-hosted edition starting at $12 per agent per month with email and phone support.

Yes, osTicket allows customization of forms, fields, lists, and queues to match your workflow.

Yes, service level agreement management is a built-in feature.

Yes, the cloud-hosted edition includes a 30-day free trial.