Freshsales
VerifiedSales CRM with built-in phone, email, AI-powered lead scoring, and pipeline management
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is Freshsales?
Freshsales is a customer relationship management platform built by Freshworks for sales teams to manage leads, contacts, deals, and accounts in one place. It offers a kanban-style pipeline view, built-in phone and email, chat, and SMS integrations so reps can communicate with prospects without switching tools. Its Freddy AI engine provides contact scoring, deal insights, and forecasting to help teams prioritize the right opportunities. The platform supports workflow automation, sales sequences, custom fields, and reporting dashboards for tracking pipeline value and team performance.
Freshsales is aimed at small businesses through larger sales organizations, with plans that scale from a free tier for small teams up to an Enterprise tier with field-level permissions, custom modules, sandbox environments, and audit logs. It is delivered as a cloud-based web application with mobile apps for iOS and Android, and integrates with other Freshworks products as well as third-party apps for email, calendar, and telephony.
Key Features of Freshsales
Freshsales lists 10 documented features, including Kanban-style contact, account, and deal pipeline views, Built-in phone, email, and live chat within the CRM and Freddy AI-powered contact scoring and deal insights. The list below covers what the product does rather than how it is marketed.
- Kanban-style contact, account, and deal pipeline views
- Built-in phone, email, and live chat within the CRM
- Freddy AI-powered contact scoring and deal insights
- Sales sequences for automated multi-step outreach
- Workflow automation for repetitive sales tasks
- Custom fields, modules, and lifecycle stages
- Territory management and multiple sales pipelines
- Pre-built reports and dashboards for pipeline and team performance
- Sandbox environment and audit logs (Enterprise)
- Mobile apps for iOS and Android
Freshsales Pricing
Freshsales lists 4 plans, starting free and running to $59.
Growth
$9/user/month
Billed annually ($11/user/month billed monthly)
Kanban views for contacts/accounts/deals, basic workflows, built-in chat/email/phone, email templates, product catalog, 1 CPQ license
Pro
$39/user/month
Billed annually ($47/user/month billed monthly)
Everything in Growth plus AI-powered contact scoring and deal insights, sales sequences, territory management, advanced workflows, custom reports
Enterprise
$59/user/month
Billed annually ($71/user/month billed monthly)
Everything in Pro plus field-level permissions, custom modules, forecasting insights, sandbox environment, audit logs
Freshsales Specifications
Freshsales is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Freelancers
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Tickets
- Integrations
- Integrates with other Freshworks products (Freshdesk, Freshchat, Freshmarketer) and third-party tools including email providers, calendars, and telephony/SMS providers
- Public API
- Yes
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- freshworks.com
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