What is Stonly?

Stonly builds interactive, step-by-step guides that walk users through troubleshooting, onboarding, or product tasks, with branching paths so each person can follow the route that fits their situation. Guides can include images, video, and interactive elements like forms and AI chat, and can be embedded on a website, added to an existing help center, or built into a full Stonly knowledge base.

A free Basic plan allows 5 published guides and 400 guide views a month for one team member. The Small Business plan costs $249 per month, or $199 per month billed annually, and includes unlimited guides, multi-language support, custom branding, and integrations with tools like Zendesk and Segment. Enterprise pricing is custom and adds SSO and white-labeling. A 14 day free trial is offered.

Key Features of Stonly

Here are the powerful features that make Stonly stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Branching, choose-your-own-path interactive guides
  • Embeddable widget for any web page or app
  • Rich media steps with images, GIFs, and video
  • Deep analytics on guide drop-off and paths
  • Multi-language guide support
  • Custom branding and CSS customization
  • Integrations with Zendesk, Freshdesk, Front, and Segment
  • PDF export and file attachments
  • AI chat and form elements within guides

Stonly Pricing

Here are the pricing plans for Stonly. Choose the plan that best fits your requirements and budget.

Basic

Free

400 guide views/month, 5 published guides, 1 team member

Single language, up to 100 steps per guide; automatic fallback plan after trial ends

Small Business

$249/month

4,000 guide views/month, 1 knowledge base, 5 team members

$199/month billed annually; unlimited guides, multi-language support, triggers, integrations, custom branding

Enterprise

Custom

Unlimited guide views and team members

Auto-translation, advanced permissions, white-label, SSO, priority support, dedicated success management

Stonly Specifications

Get a closer look at the technical specifications and system requirements for Stonly. Find out if it's compatible with your operating system and other software.

Software Tagline :
Interactive step-by-step guides and knowledge base for customer support
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • freelancers
  • startups
  • smes
  • agencies
Available Support :
  • email
  • live support
  • training
Integrations :
Zendesk, Freshdesk, Front, Segment, Zapier, Salesforce, Freshpaint, Rudderstack
Product Url :
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
Yes
Customization Available :
Yes

Stonly Screenshots

Overall Stonly Reviews

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Stonly Pros and Cons

Stonly FAQs

Yes, a Basic plan is free forever for 5 published guides and 400 guide views a month.

Accounts automatically downgrade to the free Basic plan if no paid plan is chosen; users are not charged.

Yes, the Branches feature lets each guide offer choose-your-own-path navigation.

Guides can be embedded on web pages, added to an existing help center, built into a full Stonly knowledge base, or triggered inside web and mobile apps.

Yes, integrations include Zendesk, Freshdesk, Front, and Segment.