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RingCentral IVR

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Business phone and contact center platform with conversational and menu based IVR

Interactive Voice Response (IVR) Software
  • Deployment Cloud Based
  • Starting price $20/month
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is RingCentral IVR?

RingCentral is a global unified communications provider offering the RingEX business phone platform and the RingCX contact center product, both including interactive voice response. RingEX plans start with a standard auto attendant and IVR menu on the Core tier, while Advanced and Ultra tiers add call recording, advanced monitoring, and CRM integrations with Salesforce, Zendesk, and HubSpot. For contact centers, RingCX layers in skills based routing, AI assistance, and over 200 prebuilt analytics reports, and a separate AI Receptionist add on brings conversational, natural language IVR to any plan.

RingCentral serves organizations from small teams to large enterprises, positioning itself as an all in one platform for phone, video, team messaging, and omnichannel customer engagement, backed by open APIs for custom call flows.

Key Features of RingCentral IVR

RingCentral IVR lists 10 documented features, including Multi level IVR and auto attendant included on all RingEX tiers, RingCX omnichannel contact center with skills based routing and AI Receptionist add on for conversational, natural language IVR. The list below covers what the product does rather than how it is marketed.

  • Multi level IVR and auto attendant included on all RingEX tiers
  • RingCX omnichannel contact center with skills based routing
  • AI Receptionist add on for conversational, natural language IVR
  • Automatic call recording and advanced call monitoring (whisper, barge)
  • 200+ prebuilt analytics and reporting templates
  • CRM integrations with Salesforce, HubSpot, Zendesk, Microsoft Dynamics
  • Video meetings for up to 200 participants
  • Open APIs for custom workflows
  • Unlimited US and Canada calling
  • Team messaging and file sharing

RingCentral IVR Pricing

RingCentral IVR lists 5 plans without published figures. Pricing is quoted on request.

Core

$20/month

per user, billed annually ($30/month billed monthly)

Free Trial

Unlimited US/Canada calling, auto attendant and IVR, call queues, voicemail to text, video meetings for up to 100 participants

Advanced

$25/month

per user, billed annually ($35/month billed monthly)

Free Trial

Adds automatic call recording, advanced call monitoring, and CRM integrations

Ultra

$35/month

per user, billed annually ($45/month billed monthly)

Free Trial

Adds 10,000 toll free minutes, unlimited storage, and video meetings for up to 200 participants

RingCX Standard

$65/month

per user

Free Trial

Contact center plan with voice, 20+ digital channels, IVR, skills based routing, analytics, and AI assistance

AI Receptionist

$39/month

approx. 100 minutes included

Free Trial

Standalone conversational AI IVR add on for any plan

RingCentral IVR Specifications

RingCentral IVR is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.

Software Tagline :
Business phone and contact center platform with conversational and menu based IVR
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
  • windows
  • macos
Mobile Platforms :
  • ios
  • android
Language Support :
english
Target Audience :
  • startups
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • phone
  • live support
  • tickets
  • training
Integrations :
Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Microsoft Teams, Google Workspace, Slack
Product Url :
https://www.ringcentral.com
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

RingCentral IVR Videos

RingCentral IVR Screenshots

RingCentral IVR screenshot 1

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RingCentral IVR FAQs

Yes, standard auto attendant and IVR menus are included starting with the Core RingEX plan, with more advanced monitoring and integrations unlocked on Advanced and Ultra.

It is a separate conversational AI powered IVR add on that starts at $39 per month for about 100 minutes, letting callers speak naturally instead of pressing menu keys.

Yes, RingCX is RingCentral's contact center product and includes IVR, skills based routing, and AI assisted analytics starting at $65 per user per month.

RingCentral offers a free trial period on its RingEX plans so businesses can test calling, messaging, and IVR features before committing.