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Nextiva IVR

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Cloud phone and CX platform with built-in multi level IVR, auto attendant, and smart call routing

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price $15
  • Free trial Not offered
  • Best for Startups, SMEs, Agencies

What is Nextiva IVR?

Nextiva is a cloud based unified communications and customer experience management platform for small businesses through large enterprises. Its interactive voice response system lets teams build multi level auto attendants and call menus, route callers by department or skill, and pair IVR flows with CRM data pulled automatically into the agent screen. IVR and auto attendant tools are included from the entry level Core plan, with skills based routing and AI powered call summaries reserved for higher tiers and the dedicated contact center products.

Beyond IVR, Nextiva bundles voice calling, video meetings, team chat, and SMS into one app, and connects to over 30 third party tools including Salesforce, HubSpot, and Zoho CRM, aiming to be a single vendor for phone, video, and customer service.

Key Features of Nextiva IVR

Nextiva IVR lists 10 documented features, including Multi level IVR and auto attendant with visual call flow builder, Smart call routing and skills based routing and Inbound and blended contact center add ons. The list below covers what the product does rather than how it is marketed.

  • Multi level IVR and auto attendant with visual call flow builder
  • Smart call routing and skills based routing
  • Inbound and blended contact center add ons
  • AI powered call transcription and summaries
  • Video meetings and team chat included
  • 30+ CRM and helpdesk integrations (Salesforce, HubSpot, Zoho)
  • Toll free numbers and SMS
  • Mobile and desktop apps
  • Call recording and real time analytics
  • REST APIs for custom workflows

Nextiva IVR Pricing

Nextiva IVR lists 4 plans, from $15 to $75.

Core

$15

per user/month billed annually

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Connects your team and customers with unified voice, video, SMS and digital channels; monthly billing is priced higher on the same page.

Engage

$25

per user/month billed annually

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Adds automation, advanced tools and intelligent interaction management at scale.

Scale

$75

per user/month billed annually

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Everything in one package, with AI used across every conversation and interaction.

Contact Center Essential

$75

per agent/month, starting price

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Entry contact center plan for teams supporting customers across voice and digital channels.

Nextiva IVR Specifications

Nextiva IVR is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
  • macOS
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Oracle, Bullhorn CRM, Google Workspace, Microsoft Teams
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
nextiva.com

Nextiva IVR Videos

Nextiva IVR Screenshots

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Nextiva IVR FAQs

Yes. The entry level Core plan includes simple single and multi level IVR and auto attendant features, while advanced skills based routing and AI call summaries are reserved for the Scale plan and enterprise contact center tiers.

Nextiva does not publicly advertise a self serve free trial. It offers live product demos instead, so pricing and trial terms should be confirmed directly with a sales representative.

Nextiva connects natively to Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Oracle, and other platforms, and exposes REST APIs for custom integrations.

Yes, skills based routing is available on the Scale plan and in Nextiva's dedicated enterprise contact center products.