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Exotel IVR

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Cloud telephony and contact center platform with drag and drop multi level IVR

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price Rs 9,999
  • Free trial Available
  • Best for Startups, SMEs, Enterprises

What is Exotel IVR?

Exotel is a cloud communications platform built primarily for businesses in India, Southeast Asia, the Middle East, and Africa, offering virtual numbers, a business phone system, an enterprise contact center, and communication APIs. Its IVR builder is drag and drop and supports multi level call trees, included across all Business Phone System plans alongside call recording, 360 degree analytics, and automated SMS. Exotel connects natively with CRMs and helpdesks such as Zoho CRM, Salesforce, HubSpot, Freshdesk, Zendesk, and Shopify.

Business Phone System plans are sold as prepaid packs with a validity period rather than a simple monthly fee, ranging from a small Dabbler pack to the higher volume Influencer pack with unlimited agents. Enterprise contact center pricing is usage and quote based. All plans include a 7 day free trial with bonus credits.

Key Features of Exotel IVR

Exotel IVR lists 9 documented features, including Drag and drop multi level IVR builder, Call recording and 360 degree call analytics and Auto dialers and automated SMS. The list below covers what the product does rather than how it is marketed.

  • Drag and drop multi level IVR builder
  • Call recording and 360 degree call analytics
  • Auto dialers and automated SMS
  • CRM integrations (Zoho, Salesforce, HubSpot, Freshdesk, Zendesk, Shopify)
  • Virtual numbers and toll free numbers
  • WhatsApp, voice, and video from one interface
  • AI powered voicebots and chatbots
  • 24x7 customer support
  • Prepaid credit based billing with validity periods

Exotel IVR Pricing

Exotel IVR lists 4 plans without published figures. Pricing is quoted on request.

Dabbler

Rs 9,999

5 month validity, Rs 4,999 rental, 5,000 credits, 1 number, 3 agents

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Entry plan with multi level IVR builder

Believer

Rs 19,999

11 month validity, Rs 10,499 rental, 9,500 credits, 2 numbers, 6 agents

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Most popular plan, adds more numbers and agent seats

Influencer

Rs 49,499

11 month validity, Rs 10,499 rental, 39,000 credits, 10 numbers, unlimited agents

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Highest self serve tier with unlimited agents

Enterprise Contact Center

Custom

quote based

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Full contact center with routing, dialers, and analytics for high volume operations

Exotel IVR Specifications

Exotel IVR is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Onetime
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Zoho CRM, Salesforce, HubSpot, Freshdesk, Zendesk, Shopify, LeadSquared, CleverTap, MoEngage
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
exotel.com

Exotel IVR Videos

Exotel IVR Screenshots

Exotel IVR screenshot 1

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Exotel IVR FAQs

Yes, multi level IVR with a drag and drop builder is included on every Business Phone System pack, from the entry level Dabbler plan up to Influencer.

Business Phone System plans are sold as prepaid packs with a fixed validity period of 5 to 11 months, covering a set number of credits, virtual numbers, and agent seats, rather than a simple recurring monthly fee.

Yes, Exotel offers a 7 day, no commitment free trial with bonus calling and SMS credits.

Exotel integrates with around ten third party platforms including Zoho CRM, Salesforce, HubSpot, Freshdesk, Zendesk, and Shopify.