Exotel IVR
What is Exotel IVR?
Exotel is a cloud communications platform built primarily for businesses in India, Southeast Asia, the Middle East, and Africa, offering virtual numbers, a business phone system, an enterprise contact center, and communication APIs. Its IVR builder is drag and drop and supports multi level call trees, included across all Business Phone System plans alongside call recording, 360 degree analytics, and automated SMS. Exotel connects natively with CRMs and helpdesks such as Zoho CRM, Salesforce, HubSpot, Freshdesk, Zendesk, and Shopify.
Business Phone System plans are sold as prepaid packs with a validity period rather than a simple monthly fee, ranging from a small Dabbler pack to the higher volume Influencer pack with unlimited agents. Enterprise contact center pricing is usage and quote based. All plans include a 7 day free trial with bonus credits.
Key Features of Exotel IVR
Here are the powerful features that make Exotel IVR stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Drag and drop multi level IVR builder
- Call recording and 360 degree call analytics
- Auto dialers and automated SMS
- CRM integrations (Zoho, Salesforce, HubSpot, Freshdesk, Zendesk, Shopify)
- Virtual numbers and toll free numbers
- WhatsApp, voice, and video from one interface
- AI powered voicebots and chatbots
- 24x7 customer support
- Prepaid credit based billing with validity periods
Exotel IVR Pricing
Here are the pricing plans for Exotel IVR. Choose the plan that best fits your requirements and budget.
Dabbler
₹ Rs 9,999
5 month validity, Rs 4,999 rental, 5,000 credits, 1 number, 3 agents
Entry plan with multi level IVR builder
Believer
₹ Rs 19,999
11 month validity, Rs 10,499 rental, 9,500 credits, 2 numbers, 6 agents
Most popular plan, adds more numbers and agent seats
Influencer
₹ Rs 49,499
11 month validity, Rs 10,499 rental, 39,000 credits, 10 numbers, unlimited agents
Highest self serve tier with unlimited agents
Enterprise Contact Center
₹ Custom
quote based
Full contact center with routing, dialers, and analytics for high volume operations
Exotel IVR Specifications
Get a closer look at the technical specifications and system requirements for Exotel IVR. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- startups
- smes
- enterprises
- phone
- live support
- tickets
Exotel IVR Videos
Exotel IVR Screenshots
Overall Exotel IVR Reviews
Here's our unbiased review of Exotel IVR. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.