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Playvox

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CRM-integrated quality, coaching, and workforce management now part of NICE

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Playvox?

Playvox is a quality management, coaching, and workforce management platform built to integrate directly with CRM and ticketing systems such as Salesforce, Zendesk, Freshdesk, Kustomer, and Intercom. Its modules cover QA scoring, performance dashboards, coaching and eLearning, AI-powered forecasting, scheduling, capacity planning, and intraday planning, along with gamification and an employee feedback portal.

NICE acquired Playvox in October 2024, and the product now operates as Playvox by NICE, marketed alongside NICE's own workforce and back-office performance management products. No standalone Playvox pricing page is currently published; NICE directs prospective buyers to request a quote.

Key Features of Playvox

Playvox lists 8 documented features, including AI-powered forecasting, scheduling, and capacity planning, Quality assurance scoring and customizable scorecards and Coaching and eLearning tools. The list below covers what the product does rather than how it is marketed.

  • AI-powered forecasting, scheduling, and capacity planning
  • Quality assurance scoring and customizable scorecards
  • Coaching and eLearning tools
  • Real-time performance dashboards (adherence, occupancy, service level, forecast accuracy)
  • Gamification and social feedback portal
  • Employee pulse surveys
  • Native integrations with Salesforce, Zendesk, Freshdesk, Kustomer, and Intercom
  • Support for chat, email, and social media workstreams

Playvox Pricing

Playvox lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Request pricing

NICE does not publish Playvox pricing; request a quote for Playvox by NICE

Playvox Specifications

Playvox is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, Zendesk, Freshdesk, Kustomer, Intercom, Amazon Connect, Dialpad, LiveChat, CloudTalk, Help Scout, RingCX
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
playvox.com

Playvox Videos

Playvox Screenshots

Playvox screenshot 1

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Playvox FAQs

No, NICE acquired Playvox in October 2024 and it now operates as Playvox by NICE.

It connects directly with CRM and ticketing systems including Salesforce, Zendesk, Freshdesk, Kustomer, and Intercom.

Yes, its WFM module covers AI forecasting, scheduling, capacity planning, and intraday planning.

No, NICE does not publish pricing for Playvox and requires a custom quote.

Yes, it includes gamification and a social feedback portal for agent engagement.