Skip to content
SocialAtoZ

Observe.AI

Verified

Generative AI conversation intelligence and Auto QA platform for contact centers

Call Center Workforce Optimization Software
–

Not yet rated. Be the first to review Observe.AI.

Visit website Request pricing Write a review
Observe.AI screenshot See all screenshots
  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Observe.AI?

Observe.AI is a conversation intelligence platform that uses speech recognition and large language models to analyze contact center interactions across voice and digital channels. Its Auto QA capability scores 100 percent of interactions against custom criteria rather than a manual sample, while sentiment, intent, and emotion analysis surface trends for coaching and business insights. Generative AI features let users query conversations in natural language, and real-time tools offer agents in-the-moment guidance.

Observe.AI targets mid-size to large enterprise contact centers and integrates with CCaaS platforms such as Talkdesk. It does not publish list pricing; based on third-party marketplace listings the platform is typically positioned as an annual enterprise contract with a seat minimum, priced well into five or six figures per year depending on scope. Observe.AI is headquartered in the San Francisco Bay Area, California, and was founded in 2017.

Key Features of Observe.AI

Observe.AI lists 8 documented features, including Auto QA scoring of 100 percent of interactions, Sentiment, intent, and emotion analysis and Automatic transcription across voice and digital channels. The list below covers what the product does rather than how it is marketed.

  • Auto QA scoring of 100 percent of interactions
  • Sentiment, intent, and emotion analysis
  • Automatic transcription across voice and digital channels
  • Real-time agent guidance and mid-call intervention
  • Generative AI natural-language conversation search
  • Automated coaching workflows from QA findings
  • Call summarization (higher tiers)
  • Integrations with major CCaaS platforms

Observe.AI Pricing

Observe.AI lists 1 plan without published figures. Pricing is quoted on request.

Observe.AI

Custom

Contact sales, enterprise seat minimums typically apply

Request pricing

Annual enterprise contract; pricing not published

Observe.AI Specifications

Observe.AI is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Training
  • Tickets
Integrations
Talkdesk, Genesys, NICE CXone, Five9, Salesforce, Zendesk
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
observe.ai

Observe.AI Videos

Observe.AI Screenshots

Observe.AI screenshot 1

Observe.AI Reviews

No reviews yet

Used Observe.AI? Share your experience and help other buyers decide.

Write the first review

Observe.AI FAQs

Its Auto QA feature is designed to score 100 percent of captured interactions rather than a manual sample.

No, Observe.AI does not publish list pricing; prospective customers must contact sales, and third-party listings suggest an enterprise-level annual contract.

No free plan is offered; it is positioned as an enterprise product.

Users can query conversation data with natural-language prompts to extract nuanced insights, such as whether an agent responded appropriately to an objection.

Observe.AI was founded in 2017.