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EvaluAgent

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AI-powered quality assurance and conversation intelligence platform for contact centers

Call Center Workforce Optimization Software
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  • Deployment Cloud Based
  • Starting price $35
  • Free trial Available
  • Best for SMEs, Enterprises

What is EvaluAgent?

EvaluAgent is a quality assurance and performance improvement platform that combines Auto QA with human evaluation for contact center teams. It offers drag-and-drop scorecards with weighted criteria and auto-fail logic, automatically routes interactions to reviewers, and can score voice, chat, and email conversations. Its Conversation Intelligence tier adds automated reason-for-contact and intent detection, sentiment analytics, and predictive customer experience metrics such as xNPS, xResolution, and xCSAT.

EvaluAgent publishes tiered per-user pricing starting at $35 per user per month for AutoQM and Improvement, and $65 per user per month for AutoQM plus Conversation Intelligence, with separate per-conversation pricing for AI agent evaluation. EvaluAgent is headquartered in Middlesbrough, United Kingdom, and was founded in 2012.

Key Features of EvaluAgent

EvaluAgent lists 8 documented features, including Drag-and-drop scorecards with weighted criteria and auto-fail logic, AI-automated QA scoring across voice, chat, and email and Automated reviewer routing and risk prioritization. The list below covers what the product does rather than how it is marketed.

  • Drag-and-drop scorecards with weighted criteria and auto-fail logic
  • AI-automated QA scoring across voice, chat, and email
  • Automated reviewer routing and risk prioritization
  • Conversation search across transcribed interactions
  • Sentiment analytics and predictive CX metrics (xNPS, xResolution, xCSAT)
  • Coaching workflows tied directly to QA findings
  • Calibration tools to reduce evaluator scoring variance
  • Compliance and risk reporting for regulated industries

EvaluAgent Pricing

EvaluAgent lists one plan, at $35.

AutoQM & Improvement

$35

per user/month, starting price

Request pricing

Increases QA coverage and drives performance improvement with voice transcription and multi language support; the fuller conversation intelligence tier on the same page starts from $65 per user per month.

EvaluAgent Specifications

EvaluAgent is available on web app. It has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Zendesk, Salesforce, Genesys, RingCentral, Five9, Talkdesk
Public API
No
Free trial
Yes
Free plan
No
Runs in browser
No
Customisable
Yes
Website
evaluagent.com

EvaluAgent Videos

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EvaluAgent FAQs

EvaluAgent's AutoQM and Improvement plan starts from $35 per user per month, and the AutoQM plus Conversation Intelligence plan starts from $65 per user per month, per the official pricing page.

Yes, EvaluAgent for AI agents is priced per conversation, starting from $0.05 for Auto QA and $0.13 for the full bundle, on top of a base seat tier.

It is EvaluAgent's underlying engine that powers automated scoring, intent detection, and other AI features across the platform.

Yes, its automated QA scoring is designed to cover 100 percent of conversations rather than a manual sample.

EvaluAgent is headquartered in Middlesbrough, United Kingdom, and was founded in 2012.