NICE Workforce Management
VerifiedAI-powered workforce engagement management for forecasting, scheduling, quality, and coaching
See all screenshots - Deployment Cloud Based
- Starting price $110
- Free trial Not offered
- Best for SMEs, Enterprises
What is NICE Workforce Management?
NICE Workforce Management is part of NICE's Workforce Engagement Management (WEM) suite, built on the CXone customer experience platform. It combines AI-driven forecasting and scheduling with quality management, coaching, and performance tools so contact centers can plan staffing, evaluate interactions, and support agents across voice, chat, and digital channels from one system.
The suite includes gamification, real-time coaching alerts, and workforce analytics that surface trends across teams. Pricing is not published for the WEM suite specifically; NICE's broader CXone platform lists per-agent monthly tiers on its website, and organizations are directed to request a custom quote for workforce engagement management, including the recently acquired Playvox by NICE product line.
Key Features of NICE Workforce Management
NICE Workforce Management lists 8 documented features, including AI-powered forecasting and scheduling, Automated quality management with up to 100% interaction evaluation and Real-time coaching and performance management. The list below covers what the product does rather than how it is marketed.
- AI-powered forecasting and scheduling
- Automated quality management with up to 100% interaction evaluation
- Real-time coaching and performance management
- Gamification for agent engagement
- Multichannel workforce management (voice, chat, messaging, back office)
- Workforce analytics and trend detection
- Employee self-service scheduling
- Integration with the NICE CXone platform and DEVone marketplace
NICE Workforce Management Pricing
NICE Workforce Management lists 5 plans, from $110 to $249.
Omnichannel Suite
$110
per agent per month
Entry suite covering digital and web engagement with recording, compliance and AI routing.
Essential Suite
$135
per agent per month
Second suite in the line up, priced per agent per month.
Core Suite
$169
per agent per month
Mid range suite in the line up, priced per agent per month.
Complete Suite
$209
per agent per month
Broader suite sitting below the top tier, priced per agent per month.
Ultimate Suite
$249
per agent per month plus $0.25 per session
Top suite, charged per agent per month with an added per session fee.
NICE Workforce Management Specifications
NICE Workforce Management is available on web app and has iOS and Android apps. It offers an API.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Salesforce, Zendesk, Microsoft Dynamics 365, Microsoft Teams, Amazon Connect, and 400+ apps via the NICE DEVone marketplace
- Public API
- Yes
- Free trial
- No
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- nice.com
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