NICE Workforce Management
VerifiedAI-powered workforce engagement management for forecasting, scheduling, quality, and coaching
- Deployment Cloud Based
- Starting price $110/agent/month
- Free trial Not offered
- Best for SMEs, Enterprises
What is NICE Workforce Management?
NICE Workforce Management is part of NICE's Workforce Engagement Management (WEM) suite, built on the CXone customer experience platform. It combines AI-driven forecasting and scheduling with quality management, coaching, and performance tools so contact centers can plan staffing, evaluate interactions, and support agents across voice, chat, and digital channels from one system.
The suite includes gamification, real-time coaching alerts, and workforce analytics that surface trends across teams. Pricing is not published for the WEM suite specifically; NICE's broader CXone platform lists per-agent monthly tiers on its website, and organizations are directed to request a custom quote for workforce engagement management, including the recently acquired Playvox by NICE product line.
Key Features of NICE Workforce Management
NICE Workforce Management lists 8 documented features, including AI-powered forecasting and scheduling, Automated quality management with up to 100% interaction evaluation and Real-time coaching and performance management. The list below covers what the product does rather than how it is marketed.
- AI-powered forecasting and scheduling
- Automated quality management with up to 100% interaction evaluation
- Real-time coaching and performance management
- Gamification for agent engagement
- Multichannel workforce management (voice, chat, messaging, back office)
- Workforce analytics and trend detection
- Employee self-service scheduling
- Integration with the NICE CXone platform and DEVone marketplace
NICE Workforce Management Pricing
NICE Workforce Management lists 6 plans without published figures. Pricing is quoted on request.
Omnichannel Suite (CXone)
$110/agent/month
Entry-tier CXone package; WEM features available as add-ons
Ultimate Suite
$249/agent/month + $0.25/session
Highest CXone tier bundling the most Workforce Engagement Management capabilities
Custom WEM Quote
Custom
NICE recommends contacting sales for a tailored Workforce Engagement Management quote
NICE Workforce Management Specifications
NICE Workforce Management is available on web app and has iOS and Android apps. It offers an API.
- cloud based
- web app
- ios
- android
- smes
- enterprises
- phone
- live support
- training
- tickets
NICE Workforce Management Videos
NICE Workforce Management Screenshots
Alternatives of NICE Workforce Management
AlternativesOther Call Center Workforce Optimization Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against NICE Workforce Management.
Enterprise workforce engagement management, now operating under the Aspect brand
AI-powered quality assurance and conversation intelligence platform for contact centers
Call center quality assurance software with AI auto scoring and custom scorecards
NICE Workforce Management Comparisons
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Other Call Center Workforce Optimization Software products listed on SocialAtoZ.
