What is Luma Health?

Luma Health is a patient success platform that automates administrative workflows across the patient journey, from scheduling and referrals to intake, payments and feedback. Its Spark AI engine powers agentic modules for access, such as order orchestration, referral routing, waitlist management, and prescription refill requests, alongside conversational SMS and chat tools like a self service LumaBot concierge. The platform integrates bidirectionally with major EHR systems including Epic, Oracle Health, MEDITECH, athenahealth and eClinicalWorks.

Beyond messaging, Luma Health includes responsive digital intake forms, mobile check in, and LumaPay for text based bill payment, aimed at reducing staff phone workload and missed appointments. Luma Health is used mostly by enterprise health systems, specialty groups and regional care networks. Pricing is not publicly disclosed and is customized after a sales consultation based on organization size, patient volume and modules selected, and no free trial is offered.

Key Features of Luma Health

Here are the powerful features that make Luma Health stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Agentic patient access automation for referrals and orders
  • Automated appointment reminders with EHR sync
  • Smart waitlist and rescheduling via SMS
  • LumaBot self service conversational AI
  • Digital bi directional intake forms
  • Mobile patient check in
  • LumaPay text based bill payment
  • Broadcast and population health outreach messaging
  • Bidirectional integration with major EHR systems

Luma Health Pricing

Here are the pricing plans for Luma Health. Choose the plan that best fits your requirements and budget.

Custom

Custom

Pricing is quote based after a sales consultation, determined by organization size, patient volume, EHR integration complexity and modules selected.

Luma Health Specifications

Get a closer look at the technical specifications and system requirements for Luma Health. Find out if it's compatible with your operating system and other software.

Software Tagline :
Operational AI platform automating patient access, intake and payments for health systems
Deployment :
  • cloud based
Subscription Plan :
yearly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • smes
  • enterprises
Available Support :
  • email
  • phone
  • training
  • tickets
Integrations :
Epic, Oracle Health (Cerner), MEDITECH, eClinicalWorks, athenahealth, NextGen, Greenway, Salesforce, Stripe, Waystar
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

Luma Health Videos

Luma Health Screenshots

Overall Luma Health Reviews

Here's our unbiased review of Luma Health. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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Luma Health Pros and Cons

Luma Health FAQs

Luma Health does not publish pricing. Cost is determined after a sales consultation based on practice size, patient volume, required modules and EHR integration complexity.

No, Luma Health does not typically offer a free trial. Prospective customers schedule a demo instead.

Spark is Luma Health's healthcare native AI engine that powers automated workflows across access, engagement, intake and payments.

Luma Health integrates with major EHR systems including Epic, Oracle Health, MEDITECH, eClinicalWorks, athenahealth, NextGen and Greenway.

Yes, LumaPay lets patients pay bills through text messages or a web link without logging into a separate portal.