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Klara

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HIPAA compliant patient communication platform, now part of ModMed

Healthcare CRM Software Patient Engagement Software Patient Intake Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Klara?

Klara is a patient communication and collaboration platform that unifies text messages, web chat, phone calls and voicemail transcriptions into a single HIPAA compliant conversation thread for medical practices. It automates appointment reminders, no show engagement, digital intake and post visit follow up, and lets patients self schedule and receive personalized pre visit instructions without calling the office. Internally, shared inboxes, notes and AI powered routing help staff collaborate on patient requests.

Klara was acquired by ModMed, formerly Modernizing Medicine, in February 2022, and its marketing site now redirects to ModMed's patient engagement pages while the Klara product name is retained for the messaging platform. Klara also includes telemedicine with virtual waiting rooms. Pricing is not publicly disclosed and depends on practice size, specialty and selected features, available only through a custom quote from ModMed sales.

Key Features of Klara

Klara lists 9 documented features, including Unified text, web chat, call and voicemail threads, HIPAA compliant secure messaging and Automated appointment reminders and no show engagement. The list below covers what the product does rather than how it is marketed.

  • Unified text, web chat, call and voicemail threads
  • HIPAA compliant secure messaging
  • Automated appointment reminders and no show engagement
  • Patient self scheduling with pre visit instructions
  • Digital pre visit intake forms
  • Telemedicine with virtual waiting rooms
  • Shared inbox and internal staff notes
  • AI powered conversation routing
  • Integration with EHR and practice management systems

Klara Pricing

Klara lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Request pricing

Klara, now operated by ModMed, does not publish pricing. Cost depends on practice size, specialty and selected modules, available via custom quote.

Klara Specifications

Klara is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
athenahealth, ModMed EHR and practice management systems, other PM/EHR platforms
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
klara.com

Klara Videos

Klara Screenshots

Klara screenshot 1

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Klara FAQs

No, Klara was acquired by ModMed, formerly Modernizing Medicine, in February 2022. Its website now redirects to ModMed's patient engagement pages, though the Klara product name is still used.

Pricing is not publicly disclosed. Cost depends on practice size, specialty and selected features, and requires a custom quote from ModMed sales.

Yes, patients can text, use web chat, call, or leave a voicemail, and all channels merge into one conversation thread for staff.

Yes, Klara includes virtual waiting rooms and video visit capability alongside its messaging tools.

Yes, Klara is built to integrate with EHR and practice management systems including athenahealth.