Best Patient Engagement Software

Artera provides AI agents for healthcare patient communication, covering scheduling, intake and payments, referrals and care gap closure, integrated with electronic health record systems and used by health systems, federally qualified health centres, community health centres and federal agencies.

Care gap closure is the use case worth understanding because it is where communication becomes clinical rather than administrative. A care gap is a patient overdue for something they should have had, a screening, a follow-up or a medication review, and closing it means reaching that person and getting them booked. Health systems carry lists of thousands of such patients, and the work is bounded entirely by how many people can be contacted and persuaded.

Deep electronic health record integration is what separates this from generic messaging. The record holds who is overdue, what for, which provider they see and when they are next scheduled, and a communication tool without that context can only send everyone the same message. Artera publishes an integrations marketplace and Best in KLAS recognition, the healthcare-specific rating that provider organisations actually consult.

Serving federally qualified health centres alongside large health systems is worth noting, since those organisations serve populations with the least reliable phone access and the greatest barriers to attendance, which makes multilingual, multichannel outreach a clinical necessity rather than a convenience. Specialty coverage spans behavioural health, cardiology, dermatology, primary care, gastroenterology, oncology, ophthalmology, optometry, orthopaedics, ENT, paediatrics, urology and women's health. Artera publishes extensive education on AI agents including MCP explainers. Rates are not published.

Solutionreach is a patient engagement platform used by medical, dental and specialty practices to automate communication and reduce no shows. It provides two way texting, automated appointment reminders, online scheduling, digital patient intake, contactless check in, and recall campaigns that connect to over 400 practice management and EHR systems. Practices use it to fill schedules, collect payments through text to pay, and manage patient recall for preventive and follow up care.

Beyond communication, Solutionreach includes patient surveys, reputation management for online reviews, and segmented newsletter campaigns to drive repeat visits. The platform is organized into Essentials, Plus and Enterprise style packages named Patient Connect, Practice Efficiency, Practice Growth and Enterprise, each with a different monthly SMS message allowance. Solutionreach does not publish prices and requires a custom quote based on provider count and patient volume.

Klara is a patient communication and collaboration platform that unifies text messages, web chat, phone calls and voicemail transcriptions into a single HIPAA compliant conversation thread for medical practices. It automates appointment reminders, no show engagement, digital intake and post visit follow up, and lets patients self schedule and receive personalized pre visit instructions without calling the office. Internally, shared inboxes, notes and AI powered routing help staff collaborate on patient requests.

Klara was acquired by ModMed, formerly Modernizing Medicine, in February 2022, and its marketing site now redirects to ModMed's patient engagement pages while the Klara product name is retained for the messaging platform. Klara also includes telemedicine with virtual waiting rooms. Pricing is not publicly disclosed and depends on practice size, specialty and selected features, available only through a custom quote from ModMed sales.

NexHealth is an all-in-one patient experience platform for dental and medical practices that automates online booking, digital forms, insurance verification, payments, and patient communications. Its proprietary Synchronizer technology reads and writes data to a practice's existing health record system in real time, so front-office tasks stay in sync without manual double entry. The platform is used by more than 10,000 practices and supports booking through a practice's website, Google Business Profile, SMS, and QR codes.

NexHealth offers Starter, Standard, and Pro tiers built from modules such as scheduling, forms, communications, and payments, with pricing starting around $299 to $350 per month depending on the source, plus usage-based fees for SMS, payment processing, and additional users. Because NexHealth requires a custom quote based on practice needs, exact published tier pricing is not available on its website.

Luma Health is a patient success platform that automates administrative workflows across the patient journey, from scheduling and referrals to intake, payments and feedback. Its Spark AI engine powers agentic modules for access, such as order orchestration, referral routing, waitlist management, and prescription refill requests, alongside conversational SMS and chat tools like a self service LumaBot concierge. The platform integrates bidirectionally with major EHR systems including Epic, Oracle Health, MEDITECH, athenahealth and eClinicalWorks.

Beyond messaging, Luma Health includes responsive digital intake forms, mobile check in, and LumaPay for text based bill payment, aimed at reducing staff phone workload and missed appointments. Luma Health is used mostly by enterprise health systems, specialty groups and regional care networks. Pricing is not publicly disclosed and is customized after a sales consultation based on organization size, patient volume and modules selected, and no free trial is offered.

OhMD is patient communication software whose AI answers incoming patient calls, sends follow-up texts and carries the conversation forward, presenting the practice with one continuous thread per patient going back as far as the relationship does.

Answering the phone is the specific job OhMD takes on, and it is the right one to automate in a small practice. The front desk phone is the bottleneck: it rings while patients are being checked in, calls go to voicemail that nobody has time to return, and appointments are lost to a queue rather than to a decision. An AI that answers, understands a scheduling request and books it removes the queue rather than measuring it.

One continuous conversation per patient is the design idea underneath and it matters more than it sounds. Practice systems typically record a call here, a text there and a portal message somewhere else, so nobody can see the sequence of what a patient has been told. A single thread spanning voice and text means the person picking it up has the history.

OhMD claims deployment in days rather than weeks, which is a meaningful claim for practices that have been burned by long implementations. Core starts at 300 dollars a month and covers the communication platform with voicemail transcription, call handoff to text and multi-factor authentication, with the AI and Automation tier starting at 500 dollars a month.