All in one patient engagement and communication platform for medical and dental practices
Best Patient Engagement Software
Patient engagement software allows healthcare providers to involve patients in managing their health. This builds teamwork and improves the patient’s experience. Healthcare organizations now face the same expectations as retail and hospitality businesses. This software helps meet the need for kind care, quick communication, and easy access to health information.
More about Patient Engagement Software
Key features include:
- Patient portals to communicate and access information
- Tools to manage reputation
- Ways to reach out and market
- Systems to gather surveys and feedback
- Resources to educate patients
- Tools to help with self-care
- Systems to remind patients about appointments
This software can face patients or doctors, covering everything from patient portals to tools for managing reputation and surveys. It often works with systems for interactive patient care (IPC), telemedicine programs, software for patient intake, EHR systems, and clinical communication and teamwork platforms.
To qualify for the Patient Engagement category, a product must:
- Offer a way to get patients involved (like patient portals, surveys, or digital forms for intake)
- Make patient satisfaction better or give insights on how to improve it
- Keep an eye on and measure the progress in patient experience
The biggest plus is that patients are happier and healthier because doctors and nurses talk to them better, teach them more, and get them involved in their care. This gives hospitals and clinics ways to engage patients more, keep a good name, and make it easier for patients to deal with them at different times and places.
Patient Engagement Software Compared
Compare the 4 most relevant Patient Engagement Software options on price, free trial and deployment.
| Product | Starting price | Free trial | Free plan | API | Deployment |
|---|---|---|---|---|---|
 Solutionreach All in one patient engagement and communication platform for medical… | Custom | – | – | ✓ | Cloud Based |
 Klara HIPAA compliant patient communication platform, now part of ModMed | Custom | – | – | ✓ | Cloud Based |
 NexHealth Patient experience platform that syncs scheduling, forms, and payments with… | Custom | – | – | ✓ | Cloud Based |
 Luma Health Operational AI platform automating patient access, intake and payments for… | Custom | – | – | ✓ | Cloud Based |
All Software
4 Best Patient Engagement Software Options
Showing 1 - 4 of 4 products
Solutionreach is a patient engagement platform used by medical, dental and specialty practices to automate communication and reduce no shows. It provides two way texting, automated appointment reminders, online scheduling, digital patient intake, contactless check in, and recall campaigns that connect to over 400 practice management and EHR systems. Practices use it to fill schedules, collect payments through text to pay, and manage patient recall for preventive and follow up care.
Beyond communication, Solutionreach includes patient surveys, reputation management for online reviews, and segmented newsletter campaigns to drive repeat visits. The platform is organized into Essentials, Plus and Enterprise style packages named Patient Connect, Practice Efficiency, Practice Growth and Enterprise, each with a different monthly SMS message allowance. Solutionreach does not publish prices and requires a custom quote based on provider count and patient volume.
Read Solutionreach Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Solutionreach Features- Two way patient text messaging
- Automated appointment reminders and recall
- Online self scheduling
- Digital intake forms sent before visits
- Contactless patient check in
- Text to pay payment collection
- Patient satisfaction surveys
- Online reputation and review management
- Integration with 400+ PM and EHR systems
Pricing
Solutionreach Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
HIPAA compliant patient communication platform, now part of ModMed
Klara is a patient communication and collaboration platform that unifies text messages, web chat, phone calls and voicemail transcriptions into a single HIPAA compliant conversation thread for medical practices. It automates appointment reminders, no show engagement, digital intake and post visit follow up, and lets patients self schedule and receive personalized pre visit instructions without calling the office. Internally, shared inboxes, notes and AI powered routing help staff collaborate on patient requests.
Klara was acquired by ModMed, formerly Modernizing Medicine, in February 2022, and its marketing site now redirects to ModMed's patient engagement pages while the Klara product name is retained for the messaging platform. Klara also includes telemedicine with virtual waiting rooms. Pricing is not publicly disclosed and depends on practice size, specialty and selected features, available only through a custom quote from ModMed sales.
Read Klara Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Klara Features- Unified text, web chat, call and voicemail threads
- HIPAA compliant secure messaging
- Automated appointment reminders and no show engagement
- Patient self scheduling with pre visit instructions
- Digital pre visit intake forms
- Telemedicine with virtual waiting rooms
- Shared inbox and internal staff notes
- AI powered conversation routing
- Integration with EHR and practice management systems
Pricing
Klara Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Patient experience platform that syncs scheduling, forms, and payments with your EHR
NexHealth is an all-in-one patient experience platform for dental and medical practices that automates online booking, digital forms, insurance verification, payments, and patient communications. Its proprietary Synchronizer technology reads and writes data to a practice's existing health record system in real time, so front-office tasks stay in sync without manual double entry. The platform is used by more than 10,000 practices and supports booking through a practice's website, Google Business Profile, SMS, and QR codes.
NexHealth offers Starter, Standard, and Pro tiers built from modules such as scheduling, forms, communications, and payments, with pricing starting around $299 to $350 per month depending on the source, plus usage-based fees for SMS, payment processing, and additional users. Because NexHealth requires a custom quote based on practice needs, exact published tier pricing is not available on its website.
Read NexHealth Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all NexHealth Features- Online patient self-scheduling
- Real-time EHR sync via the NexHealth Synchronizer
- Digital patient intake forms
- Automated insurance verification (1,200+ payors)
- Online payments collection
- Automated waitlist for cancellations
- 1-click booking for returning patients
- Patient communication and reminders
- Google Business Profile 'Book' button integration
Pricing
NexHealth Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Operational AI platform automating patient access, intake and payments for health systems
Luma Health is a patient success platform that automates administrative workflows across the patient journey, from scheduling and referrals to intake, payments and feedback. Its Spark AI engine powers agentic modules for access, such as order orchestration, referral routing, waitlist management, and prescription refill requests, alongside conversational SMS and chat tools like a self service LumaBot concierge. The platform integrates bidirectionally with major EHR systems including Epic, Oracle Health, MEDITECH, athenahealth and eClinicalWorks.
Beyond messaging, Luma Health includes responsive digital intake forms, mobile check in, and LumaPay for text based bill payment, aimed at reducing staff phone workload and missed appointments. Luma Health is used mostly by enterprise health systems, specialty groups and regional care networks. Pricing is not publicly disclosed and is customized after a sales consultation based on organization size, patient volume and modules selected, and no free trial is offered.
Read Luma Health Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Luma Health Features- Agentic patient access automation for referrals and orders
- Automated appointment reminders with EHR sync
- Smart waitlist and rescheduling via SMS
- LumaBot self service conversational AI
- Digital bi directional intake forms
- Mobile patient check in
- LumaPay text based bill payment
- Broadcast and population health outreach messaging
- Bidirectional integration with major EHR systems
Pricing
Luma Health Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Patient Engagement Software Buyer's Guide
Comparing Patient Engagement Software is easier once you stop ranking features and start checking which product assumes your workflow. What follows is a practical breakdown of features, buyers, cost, and the questions worth putting to a vendor.
What is Patient Engagement Software?
Patient Engagement Software helps teams support clinical and administrative work in care settings while keeping patient information secure and compliant. The practical gain is consolidation: information that would otherwise sit across spreadsheets and email threads stays in one place and stays current. What separates the stronger tools is holding up as your process gets more demanding, not how they demo.
Key features to look for in Patient Engagement Software
Treat the list below as a checklist rather than a requirement set, since not all of it will apply to you.
- Patient or client records in one place
- Scheduling for appointments and visits
- Care plans and clinical documentation
- Secure messaging between care staff
- Billing, claims, or funding workflows
- Consent and privacy controls
- Reporting for regulators and funders
- Audit logging on every record access
Benefits of using Patient Engagement Software
Where the fit is right, reported gains from Patient Engagement Software usually include:
- Complete client history available at the point of care
- Less duplicate data entry across systems
- Documentation that stands up to inspection
- Fewer missed or double booked appointments
- Clear evidence trail for regulators and funders
Who uses Patient Engagement Software?
Patient Engagement Software is used by clinicians, care coordinators, practice managers, administrators, and compliance leads. Fit is decided by how you work rather than how large you are.
How to choose the right Patient Engagement Software
When comparing Patient Engagement Software, weigh these factors:
- Compliance with the health privacy rules in your jurisdiction
- How documentation fits actual clinical workflow
- Interoperability with the systems you already exchange data with
- Reporting that matches your regulator or funder requirements
- How staff access it on shared or mobile devices
Trial a small shortlist against genuine work rather than a vendor scenario, and let the people who will live in the tool lead that evaluation.
How much does Patient Engagement Software cost?
Usually per practitioner or per user each month, sometimes per client record or per bed. Compliance and interoperability features often sit on higher tiers. Map the pricing model to expected usage a year out rather than today, and confirm the capabilities you need sit in the tier you are pricing rather than one above it.
FAQs of Patient Engagement Software
Patient Engagement Software handles the day to day paperwork of clinical and care work, keeping customer records, scheduling and payment in one place.
General tools need adapting to clinical and care workflows and rarely cover the terminology or compliance involved, which is what Patient Engagement Software is built around.
Scale assumptions vary widely across Patient Engagement Software, so ask any vendor what a typical clinical and care customer of theirs actually looks like.
Patient Engagement Software vendors differ on migration, so confirm the import path for your current clinical and care records rather than assuming it is included.
Patient Engagement Software pricing is commonly per seat or per site and tiered by scale, so budget above what a general purpose clinical and care tool would cost.
Trial Patient Engagement Software against real clinical and care work rather than a vendor demo, and involve the staff who will use it daily.