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Keona Health

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AI-powered patient access, scheduling, and nurse triage platform for healthcare contact centers

Healthcare CRM Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Keona Health?

Keona Health provides CareDesk, an AI-powered patient access and contact center platform for healthcare practices and health systems. It combines Kara, a voice AI that answers routine calls, with ChatAI and WebAI for text and web based requests, and DeskAI, a copilot that gives real-time guidance to agents and nurses. The platform includes evidence-based clinical triage built on Schmitt-Thompson protocols, covering more than 600 adult and pediatric topics, plus automated patient self-scheduling and documentation.

Keona integrates with more than 50 EHR and practice management systems, including Epic, Cerner, Athenahealth, and Allscripts, giving staff a single view of patient demographics, history, and prior calls. It is entirely web based with no installation required and is used across specialties such as orthopedics, primary care, pediatrics, and women's health.

Key Features of Keona Health

Keona Health lists 9 documented features, including Kara Voice AI for automated call handling, ChatAI and WebAI for SMS and web patient requests and DeskAI real-time agent and nurse copilot. The list below covers what the product does rather than how it is marketed.

  • Kara Voice AI for automated call handling
  • ChatAI and WebAI for SMS and web patient requests
  • DeskAI real-time agent and nurse copilot
  • Evidence-based clinical triage (Schmitt-Thompson protocols)
  • Patient self-scheduling aligned to practice rules
  • Practice Intelligence 360 patient and provider context
  • Integration with 50+ EHR and practice management systems
  • Automated call documentation and logging
  • Priority-based call routing and queue management

Keona Health Pricing

Keona Health lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Scoped to practice size and modules

Request pricing

Keona does not publish tiered pricing; the company describes an outcome-based model and requires a live demo and consultation for a quote.

Keona Health Specifications

Keona Health is available on web app.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Tickets
  • Training
Integrations
Epic, Cerner, Athenahealth, Allscripts, Greenway, and 50+ other EHR and practice management systems
Public API
No
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
keonahealth.com

Keona Health Videos

Keona Health Screenshots

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Keona Health FAQs

CareDesk is Keona Health's AI-powered patient access platform that manages calls, chat, SMS, and web requests for healthcare practices and health systems.

No, Keona Health does not list public pricing; the company uses a custom, outcomes-based model and provides quotes after a live demo.

Keona uses the Schmitt-Thompson Clinical Content, a widely used protocol set covering more than 600 adult and pediatric triage topics.

Keona integrates with more than 50 EHR and practice management systems, including Epic, Cerner, Athenahealth, and Allscripts.

No, Keona's platform is entirely web based, so there is no software installation and updates are delivered continuously.