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Stonly

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Interactive step-by-step guides and knowledge base for customer support

Knowledge Base Software
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  • Deployment Cloud Based
  • Starting price Free
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is Stonly?

Stonly builds interactive, step-by-step guides that walk users through troubleshooting, onboarding, or product tasks, with branching paths so each person can follow the route that fits their situation. Guides can include images, video, and interactive elements like forms and AI chat, and can be embedded on a website, added to an existing help center, or built into a full Stonly knowledge base.

A free Basic plan allows 5 published guides and 400 guide views a month for one team member. The Small Business plan costs $249 per month, or $199 per month billed annually, and includes unlimited guides, multi-language support, custom branding, and integrations with tools like Zendesk and Segment. Enterprise pricing is custom and adds SSO and white-labeling. A 14 day free trial is offered.

Key Features of Stonly

Stonly lists 9 documented features, including Branching, choose-your-own-path interactive guides, Embeddable widget for any web page or app and Rich media steps with images, GIFs, and video. The list below covers what the product does rather than how it is marketed.

  • Branching, choose-your-own-path interactive guides
  • Embeddable widget for any web page or app
  • Rich media steps with images, GIFs, and video
  • Deep analytics on guide drop-off and paths
  • Multi-language guide support
  • Custom branding and CSS customization
  • Integrations with Zendesk, Freshdesk, Front, and Segment
  • PDF export and file attachments
  • AI chat and form elements within guides

Stonly Pricing

Stonly lists 3 plans. Two carry a published figure, from Free to $249; the rest are quoted on request.

Basic

Free

400 guide views/month, 5 published guides, 1 team member

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Single language, up to 100 steps per guide; automatic fallback plan after trial ends

Small Business

$249/month

4,000 guide views/month, 1 knowledge base, 5 team members

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$199/month billed annually; unlimited guides, multi-language support, triggers, integrations, custom branding

Enterprise

Custom

Unlimited guide views and team members

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Auto-translation, advanced permissions, white-label, SSO, priority support, dedicated success management

Stonly Specifications

Stonly is available on web app. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
  • Agencies
Support
  • Email
  • Live Support
  • Training
Integrations
Zendesk, Freshdesk, Front, Segment, Zapier, Salesforce, Freshpaint, Rudderstack
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
stonly.com

Stonly Screenshots

Stonly screenshot 1

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Stonly FAQs

Yes, a Basic plan is free forever for 5 published guides and 400 guide views a month.

Accounts automatically downgrade to the free Basic plan if no paid plan is chosen; users are not charged.

Yes, the Branches feature lets each guide offer choose-your-own-path navigation.

Guides can be embedded on web pages, added to an existing help center, built into a full Stonly knowledge base, or triggered inside web and mobile apps.

Yes, integrations include Zendesk, Freshdesk, Front, and Segment.