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Document360

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AI powered knowledge base platform for self-service documentation

Knowledge Base Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Document360?

Document360 is an AI powered knowledge base platform from the India based company Kovai.co, used to build customer facing help centers and internal documentation. It includes an AI search and chat assistant called Ask Eddy, an AI writing agent that can draft articles, SOPs, and FAQs from scratch or from uploaded files, version control, and multilingual knowledge base support.

The product is organized into Professional, Business, and Enterprise plans, but Document360 does not publish list prices and instead quotes each customer based on team size, number of projects, languages, and security requirements such as SSO. A 14 day free trial gives access to the full feature set before committing to a custom quote.

Key Features of Document360

Document360 lists 8 documented features, including Ask Eddy AI assistive search and chatbot, AI Writing Agent for articles, SOPs, and summaries and Category manager and full version control. The list below covers what the product does rather than how it is marketed.

  • Ask Eddy AI assistive search and chatbot
  • AI Writing Agent for articles, SOPs, and summaries
  • Category manager and full version control
  • Multilingual knowledge base support
  • Content reuse blocks and scheduled publishing
  • Ticket deflector widget for chat/support tools
  • Advanced search behavior analytics
  • SSO and security controls (Enterprise)

Document360 Pricing

Document360 lists 3 plans without published figures. Pricing is quoted on request.

Professional

Custom

Entry-level project tier

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Quote-based; includes core editors, category management, and basic SEO tools. No published list price.

Business

Custom

Mid-market project tier

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Quote-based; adds multilingual knowledge base, content reuse blocks, scheduled publishing, ticket deflector, advanced analytics.

Enterprise

Custom

Procurement-grade tier

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Quote-based; adds advanced security, SSO, and compliance controls.

Document360 Specifications

Document360 is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Zendesk, Freshdesk, Intercom, Microsoft Teams, Slack, Azure AD, Google Analytics, Zapier
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
document360.com

Document360 Videos

Document360 Screenshots

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Document360 FAQs

No, Document360 moved to a fully custom, quote-based pricing model and removed its free tier in November 2024.

Yes, a 14 day free trial gives access to the full platform before requesting a custom quote.

Pricing depends on factors like number of team accounts, workspaces or projects, languages supported, SSO/security needs, and AI usage.

Yes, it includes the Ask Eddy AI search and chatbot along with an AI Writing Agent for drafting articles, SOPs, and FAQs.

Three tiers are available: Professional, Business, and Enterprise, each scoped to a custom quote.