Document360
What is Document360?
Document360 is an AI powered knowledge base platform from the India based company Kovai.co, used to build customer facing help centers and internal documentation. It includes an AI search and chat assistant called Ask Eddy, an AI writing agent that can draft articles, SOPs, and FAQs from scratch or from uploaded files, version control, and multilingual knowledge base support.
The product is organized into Professional, Business, and Enterprise plans, but Document360 does not publish list prices and instead quotes each customer based on team size, number of projects, languages, and security requirements such as SSO. A 14 day free trial gives access to the full feature set before committing to a custom quote.
Key Features of Document360
Here are the powerful features that make Document360 stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ask Eddy AI assistive search and chatbot
- AI Writing Agent for articles, SOPs, and summaries
- Category manager and full version control
- Multilingual knowledge base support
- Content reuse blocks and scheduled publishing
- Ticket deflector widget for chat/support tools
- Advanced search behavior analytics
- SSO and security controls (Enterprise)
Document360 Pricing
Here are the pricing plans for Document360. Choose the plan that best fits your requirements and budget.
Professional
Custom
Entry-level project tier
Quote-based; includes core editors, category management, and basic SEO tools. No published list price.
Business
Custom
Mid-market project tier
Quote-based; adds multilingual knowledge base, content reuse blocks, scheduled publishing, ticket deflector, advanced analytics.
Enterprise
Custom
Procurement-grade tier
Quote-based; adds advanced security, SSO, and compliance controls.
Document360 Specifications
Get a closer look at the technical specifications and system requirements for Document360. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- startups
- smes
- agencies
- enterprises
- live support
- training
- tickets
Document360 Videos
Document360 Screenshots
Overall Document360 Reviews
Here's our unbiased review of Document360. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.