Avaya
VerifiedEnterprise communications provider spanning cloud UCaaS, on-premises, and CX platforms
See all screenshots - Deployment Cloud Based, On Premises, Hybrid
- Starting price $20/user/month
- Free trial Not offered
- Best for SMEs, Enterprises
What is Avaya?
Avaya is a longtime enterprise communications vendor offering a portfolio that spans cloud, on-premises, and hybrid deployments. Its core unified communications product, Avaya Cloud Office (delivered in partnership with RingCentral), bundles calling, team messaging, and video meetings into one app, while Avaya Aura and Avaya IP Office serve customers who prefer on-premises or private-cloud voice infrastructure. The newer Avaya Infinity platform adds AI-driven omnichannel customer experience orchestration.
Avaya Cloud Office publishes tiered per-user pricing with unlimited domestic calling, HD video meetings, CRM integrations, and AI-generated call notes and summaries on higher tiers. Avaya serves small and mid-sized businesses through Avaya IP Office and large enterprises across healthcare, education, finance, and government through its cloud and on-premises platforms, with global availability in more than 40 countries.
Key Features of Avaya
Avaya lists 9 documented features, including Unified app for calling, team messaging, and HD video meetings, AI-generated meeting summaries, call notes, and transcription and Multi-site connectivity and advanced call monitoring (Advanced tier). The list below covers what the product does rather than how it is marketed.
- Unified app for calling, team messaging, and HD video meetings
- AI-generated meeting summaries, call notes, and transcription
- Multi-site connectivity and advanced call monitoring (Advanced tier)
- CRM integrations including Salesforce and HubSpot (300+ apps)
- On-premises (Avaya Aura, IP Office), private cloud, and public cloud deployment options
- Single sign-on and custom roles/permissions for admins
- 99.999% platform availability SLA
- Global coverage in 40+ countries
- Developer platform access for custom integrations
Avaya Pricing
Avaya lists 3 plans, from $20 to $35.
Core
$20/user/month
annual billing (higher on monthly billing)
Unlimited domestic calling, business SMS/MMS, HD video meetings up to 100 participants, SSO, AI transcription and meeting summaries
Advanced
$25/user/month
annual billing
Adds auto call recording, advanced call monitoring, multi-site connectivity, unlimited fax, CRM integrations, and AI call notes
Ultra
$35/user/month
annual billing
Adds 200-participant HD video, 12-month analytics history, unlimited storage, device analytics, and AI writer features
Avaya Specifications
Avaya is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.
- Deployment
- Cloud Based
- On Premises
- Hybrid
- Billing cycle
- Monthly
- Desktop
- Web App
- Windows
- macOS
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Salesforce, HubSpot, Microsoft 365, Google Workspace, and 300+ apps via Avaya Cloud Office integrations
- Public API
- Yes
- Free trial
- No
- Free plan
- No
- Runs in browser
- No
- Customisable
- Yes
- Website
- avaya.com
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Alternatives to Avaya
Other Automatic Call Distribution Software recorded on the same fields.
