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Ytel

Verified

Cloud contact center and multi channel communication platform for sales teams

Auto Dialer Software Predictive Dialer Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Ytel?

Ytel is a cloud based contact center platform headquartered in Lake Forest, California, offering auto and predictive dialing, call routing, IVR, call recording, and monitoring alongside SMS, email, and social channel messaging. It emphasizes call quality and deliverability, identifying numbers mislabeled as Spam Likely and removing them from dialing rotation, and offers STIR/SHAKEN compliant Verified Caller services. Managers can monitor live calls and view real time dashboards from a mobile device, and Ytel provides iOS and Android apps.

Ytel licenses are priced per user agent plus a platform fee, but the company does not publish fixed plan prices; cost depends on the license type and team needs, with additional per transaction charges for services like SMS or branded calls. There are no extra fees for integrations built through Ytel's Visual Designer workflow tool or its APIs. Customers must contact Ytel directly for a customized quote.

Key Features of Ytel

Ytel lists 8 documented features, including Auto and predictive dialer, Call routing, IVR, and automated call distribution and Call recording and live call monitoring. The list below covers what the product does rather than how it is marketed.

  • Auto and predictive dialer
  • Call routing, IVR, and automated call distribution
  • Call recording and live call monitoring
  • Multi channel messaging across voice, SMS, and email
  • Spam Likely detection and STIR/SHAKEN Verified Caller compliance
  • Real time agent reporting dashboard
  • Visual Designer no fee workflow and integration builder
  • iOS and Android mobile apps

Ytel Pricing

Ytel lists 1 plan without published figures. Pricing is quoted on request.

Custom Plan

Custom

Per user agent plus platform fee

Request pricing

Ytel does not publish fixed prices. Cost depends on license type and team needs, with per transaction charges for SMS and branded calls. Contact sales for a quote.

Ytel Specifications

Ytel is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Salesforce, Zapier, Zoho, and other SaaS platforms via Visual Designer and APIs
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
ytel.com

Ytel Screenshots

Ytel screenshot 1

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Ytel FAQs

Ytel does not publish fixed prices. Licenses are priced per user agent plus a platform fee, and customers must contact Ytel for a customized quote.

No, Ytel does not charge integration fees when using its Visual Designer workflow tool or APIs to connect to other platforms.

Yes, Ytel offers mobile apps for both iOS and Android so managers can monitor calls and dashboards remotely.

Ytel identifies numbers mislabeled as Spam Likely and automatically removes them from the dialing rotation until the issue is resolved.

Ytel supports SMS, email, and social channel messaging in addition to voice calling.