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8×8 IVR

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Multi-tier cloud IVR with drag and drop design, speech recognition and natural language processing

Interactive Voice Response (IVR) Software
  • Deployment Cloud Based
  • Starting price From $0.05/minute
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is 8×8 IVR?

8x8 offers interactive voice response across three tiers: a Basic IVR for simple self-service menus, an eIVR for full-function flows that pull data from multiple sources, and an Intelligent IVR that applies automatic speech recognition and natural language processing to every inbound call. Flows are built with a drag and drop designer, prompts can use SSML for fine control over pronunciation and pacing, and voice prompts are available in 60 local languages.

IVR is part of 8x8's Contact Center and Voice IVR offerings, integrated with its broader Unified Communications and CPaaS products. 8x8 does not publish numeric plan pricing for its Contact Center bundle on its website, requiring a custom quote, though its CPaaS IVR API is listed starting from $0.05 per minute of usage.

Key Features of 8×8 IVR

8×8 IVR lists 9 documented features, including Basic, eIVR and Intelligent IVR tiers, Drag and drop IVR flow design and DTMF plus automatic speech recognition and NLP. The list below covers what the product does rather than how it is marketed.

  • Basic, eIVR and Intelligent IVR tiers
  • Drag and drop IVR flow design
  • DTMF plus automatic speech recognition and NLP
  • SSML support for pronunciation, pauses and pacing
  • Voice prompts in 60 local languages with 100+ voice profiles
  • Webhook-based call actions
  • IVR analytics that identify caller drop-off points
  • Detailed reports and call statistics
  • Integrated with 8x8 Contact Center and Work platforms

8×8 IVR Pricing

8×8 IVR lists 2 plans without published figures. Pricing is quoted on request.

IVR (CPaaS API)

From $0.05/minute

Free Trial

Pay-as-you-go voice IVR pricing via the 8×8 CPaaS platform; contact sales for volume quotes

Contact Center (includes IVR)

Custom

Free Trial

8×8 no longer publishes numeric Contact Center plan pricing on its site; a sales quote is required

8×8 IVR Specifications

8×8 IVR is available on web app and has iOS and Android apps. It offers an API.

Software Tagline :
Multi-tier cloud IVR with drag and drop design, speech recognition and natural language processing
Deployment :
  • cloud based
Subscription Plan :
transaction
Desktop Platforms :
  • web app
Mobile Platforms :
  • ios
  • android
Language Support :
english
Target Audience :
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • phone
  • live support
  • training
  • tickets
Integrations :
Salesforce, Microsoft Teams, Zendesk, Microsoft Dynamics 365, Google Workspace
Product Url :
https://www.8x8.com
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

8×8 IVR Videos

8×8 IVR Screenshots

8×8 IVR screenshot 1

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8×8 IVR FAQs

8x8 offers Basic IVR for simple menus, eIVR for advanced multi-source flows, and Intelligent IVR which adds speech recognition and natural language processing.

8x8 does not publish numeric Contact Center pricing publicly; its CPaaS voice IVR API is listed starting from $0.05 per minute, with custom quotes for full contact center bundles.

Yes, voice prompts are available in 60 local languages with over 100 voice profiles, and SSML can be used to fine-tune how prompts are spoken.

Yes, 8x8 provides a drag and drop designer for building and editing IVR call flows.

Yes, 8x8 IVR analytics highlight points of caller frustration and menu options that need attention, alongside detailed reporting.