Plans and Pricing
Compare pricing of 8×8 vs Compare with the following detailed pricing plan info. 8×8 comes in 2 packages: Foundation, Strength. On the other hand, Compare has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of 8×8 and Zendesk for better insights.
Features
Compare between 8×8 and Zendesk on their key features and functionalities to pick the right one for your business.
- Unified communications (phone, video, chat, fax)
- Omnichannel contact center routing (voice, chat, email, SMS/MMS/RCS)
- Social and WhatsApp messaging support
- AI-powered self-service and agent assist
- 8x8 Agent Workspace
- 8x8 Supervisor Workspace with low-code dashboards
- Microsoft Teams integration
- 99.999% uptime SLA with end-to-end encryption
- Real-time and historical analytics and reporting
- Global reach across 160+ countries
- Omnichannel ticketing (email, chat, phone, social)
- AI agents for automated resolution
- Agent Copilot with AI-assisted replies
- Knowledge base and help center
- Workflow automation and macros
- Analytics dashboards and reporting
- Skills-based routing and IVR
- App Builder for custom apps
- Sandbox environment (Enterprise)
Additional Details
| Details | 8×8 | Zendesk |
|---|---|---|
| Languages | English | English |
| Country | United States | United States |
| API Available | ✔ | ✔ |
| Run On Mobile Browser | ✔ | ✔ |
| Free Plan | ✖ | ✖ |
| Customization | ✔ | ✔ |
| Support | Email, Phone, Live Support, Training, Tickets | Email, Phone, Live Support, Tickets, Training |
| Target Audience | SMEs, Agencies, Enterprises | Startups, SMEs, Agencies, Enterprises |
| Platforms | Web App, Windows, macOS | Web App |
| Subscription Plans | Monthly | Yearly |
| Deployment | cloud based | cloud based |