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Oracle CX

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Connected suite of CX applications for marketing, sales, service, and commerce

Financial CRM Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Oracle CX?

Oracle Customer Experience, known as Oracle CX, is a connected suite of cloud applications covering marketing, sales, service, and commerce, delivered as part of Oracle Fusion Applications. It gives businesses a unified view of customer data across touchpoints and includes Oracle Sales, Oracle Service, and Oracle Marketing, along with configure price quote tools and AI driven agentic capabilities for automating customer facing processes.

Oracle CX targets mid-market and large enterprises across industries such as financial services, healthcare, communications, and manufacturing. Pricing is not published on Oracle's website. Each application in the suite, such as Sales, Service, and Marketing, is licensed separately, typically per named user, and prospective customers must contact Oracle sales for a custom quote.

Key Features of Oracle CX

Oracle CX lists 9 documented features, including Oracle CX Sales for sales force automation, forecasting, and performance management, Oracle CX Service for digital customer service and case management and Oracle CX Marketing for campaign management and customer data. The list below covers what the product does rather than how it is marketed.

  • Oracle CX Sales for sales force automation, forecasting, and performance management
  • Oracle CX Service for digital customer service and case management
  • Oracle CX Marketing for campaign management and customer data
  • Oracle CPQ for configure, price, and quote automation
  • Oracle Digital Assistant for AI powered chatbots and self-service
  • Unified customer data providing a single view of the customer across touchpoints
  • AI and machine learning for predictive analytics and personalization
  • Prebuilt industry-specific CX solutions
  • Fusion Agentic Applications for automated next best action workflows

Oracle CX Pricing

Oracle CX lists 1 plan without published figures. Pricing is quoted on request.

Enterprise Licensing

Custom

Contact sales

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Oracle does not publish list pricing for Oracle CX. Each application in the suite (Sales, Service, Marketing, Commerce) is licensed separately, typically per named user, with cost provided through a custom quote from Oracle sales.

Oracle CX Specifications

Oracle CX is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Training
  • Tickets
Integrations
Oracle ERP Cloud, Oracle HCM Cloud, Microsoft Outlook, and prebuilt REST APIs for third-party integrations
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
oracle.com

Oracle CX Videos

Oracle CX Screenshots

Oracle CX screenshot 1

Oracle CX Comparisons

Side by side comparisons of Oracle CX against 3 other Financial CRM Software options listed here.

Oracle CX
Pega
VS
Oracle CX
Practifi
VS
Oracle CX
Redtail CRM
VS

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Oracle CX FAQs

No, Oracle does not publish list pricing for Oracle CX on its website. Each application is licensed separately per named user, and pricing is provided through a custom quote from Oracle sales.

Oracle CX includes Oracle Sales, Oracle Service, and Oracle Marketing, along with supporting tools like Oracle CPQ and Oracle Digital Assistant, all part of Oracle Fusion Applications.

Yes, Oracle CX is delivered as Oracle Cloud SaaS.

Oracle CX serves mid-market and large enterprise organizations across industries such as financial services, healthcare, manufacturing, and communications.

Yes, Oracle CX incorporates AI and machine learning for predictive analytics, chatbots through Oracle Digital Assistant, and newer Fusion Agentic Applications that automate next best action recommendations.