Voiso

Voiso is AI driven call centre software covering voice, SMS and web chat, with automation aimed squarely at outbound efficiency.

Its AI Answering Machine Detection is the capability with the clearest arithmetic behind it, identifying and skipping the roughly 80 percent of cold calls that reach an answering machine. That figure explains why outbound calling is so unproductive without it: an agent who dials manually spends most of their day listening to voicemail greetings, and removing that recovers the majority of their working hours rather than trimming a margin.

The AI Predictive Dialer works alongside it, automating dialling to reduce agent idle time and maximise contact rates. Predictive dialling and answering machine detection are complementary rather than duplicative: the dialler decides when to place calls, and detection decides which connected calls are worth passing to a person.

The voice solution provides a dynamic softphone handling both outbound automation and inbound efficiency, with SMS built into the same softphone so agents work in one place rather than switching applications. Web chat gives website visitors instant support through a widget managed and tracked by the same agents, so a customer moving between channels stays in one conversation. Published pricing runs from 24 to 149 dollars per user per month.