UserVoice

UserVoice is a customer intelligence platform that centralizes feedback from support tickets, NPS, sales calls and product portals, then uses AI to surface revenue-weighted insights for product, customer success and revenue teams. Unlike a feedback board that simply tallies votes, UserVoice weights signals by revenue impact, showing which customer problems correlate with larger ACV deals, faster expansion and higher net revenue retention.

The platform surfaces churn-risk signals that appear 6-12 months before a customer actually churns across multiple channels, and helps teams differentiate between "nice to have" noise and market-shifting demand before competitors act. It connects to tools already in a company's stack, including Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps and Slack, enriching every piece of feedback with the account, ARR and contract data it came from, so every function shares the same revenue-weighted view of what customers want.

Compared to competitors, Canny and Productboard are PM-focused tools built for feedback collection and roadmap planning without revenue weighting, and Enterpret is an analytics layer for support teams; UserVoice combines structured feedback collection, AI-powered theme detection and revenue weighting in one platform for product, CS and revenue teams together. UserVoice is SOC 2 Type 2 certified, GDPR compliant, and built to WCAG accessibility standards. UserVoice does not publish pricing figures on the pages captured for this listing; pricing is quoted directly to prospects.