Best Customer Feedback Software

Canny is an AI-powered customer feedback platform that reads sales and support conversations to identify what to build, organised as a loop of capture, enrich, organise, prioritise and close the loop.

Attaching revenue to feedback is the argument Canny makes most sharply and it names a real failure. The company quotes a customer describing how a feature affecting 10,000 dollars of existing revenue could easily beat one worth 500,000 dollars in opportunity value, simply because there was no way to see the difference. Feedback arrives as sentiment, not as money, so without enrichment the loudest voice wins by default and the roadmap is set by who complained rather than by what matters.

Autopilot is the capture mechanism and it is more ambitious than a feedback widget. Connecting Gong, Intercom and Slack lets it read the conversations that already happen and extract feature requests from them, which reaches the enormous amount of product input that never gets logged anywhere because the person who heard it was busy selling or supporting. Canny cites a customer finding Autopilot 30 percent better than their live team at identifying feature requests.

Closing the loop is the final stage and the one teams most often skip, telling the people who asked that their request shipped, which is what makes them bother asking again. A Canny MCP server exposes the data to Claude, ChatGPT and other assistants. The Free plan is zero dollars a month and Pro is 79 dollars a month billed yearly, scaling with user volume and with an optional spend limit.

UserVoice is a customer intelligence platform that centralizes feedback from support tickets, NPS, sales calls and product portals, then uses AI to surface revenue-weighted insights for product, customer success and revenue teams. Unlike a feedback board that simply tallies votes, UserVoice weights signals by revenue impact, showing which customer problems correlate with larger ACV deals, faster expansion and higher net revenue retention.

The platform surfaces churn-risk signals that appear 6-12 months before a customer actually churns across multiple channels, and helps teams differentiate between "nice to have" noise and market-shifting demand before competitors act. It connects to tools already in a company's stack, including Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps and Slack, enriching every piece of feedback with the account, ARR and contract data it came from, so every function shares the same revenue-weighted view of what customers want.

Compared to competitors, Canny and Productboard are PM-focused tools built for feedback collection and roadmap planning without revenue weighting, and Enterpret is an analytics layer for support teams; UserVoice combines structured feedback collection, AI-powered theme detection and revenue weighting in one platform for product, CS and revenue teams together. UserVoice is SOC 2 Type 2 certified, GDPR compliant, and built to WCAG accessibility standards. UserVoice does not publish pricing figures on the pages captured for this listing; pricing is quoted directly to prospects.

GetFeedback is a website feedback solution from SurveyMonkey (Momentive) that helps teams understand why visitors behave the way they do, collecting in-context feedback directly on a website using feedback buttons, trigger-based forms and embedded forms. It captures website visitor feedback to understand why customers hesitate, drop off and abandon carts, gathering targeted feedback exactly when and where visitors experience the site.

Setup is low-code: create a form with no design skills needed, copy a simple code snippet onto the site, and start collecting insights in minutes rather than weeks. Feedback forms can launch based on behaviors like scroll depth, time on page and exit intent, with built-in dashboards tying every response to the specific page or moment it was collected, so teams can spot trends and friction points in real time.

GetFeedback was previously called GetFeedback Digital; the company sunset a separate product, GetFeedback Direct, on December 31, 2026, and renamed GetFeedback Digital to simply GetFeedback. Pricing runs two tiers: Starter, ideal for individuals and small teams, collecting up to 1,000 responses per month with trigger-based forms and multi-form analysis, at $119/month billed monthly or $99/month billed annually ($1,190/year); and Plus, ideal for teams needing advanced feedback, collecting up to 2,000 responses per month with feedback buttons and embedded forms added, at $299/month billed monthly or $249/month billed annually ($2,990/year).