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Thematic

Verified

AI-powered customer feedback analytics platform that discovers themes without predefined categories

Text Analysis Software
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  • Deployment Cloud Based
  • Starting price $25,000
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Thematic?

Thematic is a customer intelligence platform that analyzes open-ended feedback from surveys, support tickets, reviews, calls, and social media to surface themes without requiring predefined categories. Its Theming Agent reads feedback and discovers emerging patterns directly from customer language, tracing every theme back to the original comments, while its Scoring Agent predicts NPS, churn risk, and effort scores from unstructured text. A natural language interface called Answers lets non-technical users query the feedback data directly.

Thematic is sold on annual contracts rather than public self-serve pricing, with a published Foundation plan starting at $25,000 per year covering up to 25,000 comments and three datasets, and a custom Enterprise tier for larger volumes. It targets customer experience, product, and insights teams at mid-size and large organizations.

Key Features of Thematic

Thematic lists 8 documented features, including Unsupervised AI theme discovery from raw feedback, Sentiment analysis with traceability to source comments and Thematic Answers natural language query interface. The list below covers what the product does rather than how it is marketed.

  • Unsupervised AI theme discovery from raw feedback
  • Sentiment analysis with traceability to source comments
  • Thematic Answers natural language query interface
  • Scoring Agent for predicted NPS, churn, and effort scores
  • Unified data from surveys, tickets, calls, reviews, and social
  • Dashboards and role-based access controls
  • Multi-language feedback translation
  • API and one-click platform integrations

Thematic Pricing

Thematic lists one plan, at $25,000.

Foundation

$25,000

per year

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The one published price on the plans page: a comprehensive view of themes, sentiment and categories across unstructured feedback at scale. Higher tiers are quote based.

Thematic Specifications

Thematic is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
One-click integrations with survey and CX platforms, CSV upload, REST API
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
getthematic.com

Thematic Videos

Thematic Screenshots

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Thematic FAQs

Yes, a Foundation plan is published at $25,000 per year for up to 25,000 comments and three datasets; larger needs require a custom Enterprise quote.

No, it uses unsupervised AI to discover themes directly from the language in the feedback rather than relying on a fixed keyword list.

Yes, it offers one-click integrations with common survey, CX, and support platforms plus CSV upload and an API for custom data feeds.

Yes, the Answers feature lets users query feedback data using natural language and returns quantified, evidence-backed responses.

Its Scoring Agent can generate predicted NPS, churn propensity, and customer effort scores directly from unstructured comments.