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Kapiche

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AI text analytics platform that turns customer feedback into themes and insights in minutes

Text Analysis Software
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  • Deployment Cloud Based
  • Starting price $1,060
  • Free trial Available
  • Best for SMEs, Agencies, Enterprises

What is Kapiche?

Kapiche is a text analytics platform for CX, product, and support teams that uses unsupervised machine learning to automatically detect themes in customer feedback without manual code frames. Its AI Auto Themes feature identifies topics without human input, and the Storyboard visualization combines sentiment, NPS, and segmentation widgets to help teams reach insights faster. Kapiche combines structured and unstructured data from multiple sources, including surveys and support interactions, and supports real-time multilingual translation.

Kapiche prices by data usage: one Data Unit equals one row of uploaded data. The published Bronze tier costs $1,060 per month for up to 50,000 rows and 10 fields per project, with 2 Creator, 5 Explorer, and unlimited Viewer seats. Higher Silver, Gold, and Custom tiers scale rows, fields, data sources, and seats but require contacting sales for pricing. A free trial is available.

Key Features of Kapiche

Kapiche lists 8 documented features, including AI Auto Themes for unsupervised topic detection, Sentiment analysis and NPS/CSAT scoring and Storyboard visualization for combined feedback insights. The list below covers what the product does rather than how it is marketed.

  • AI Auto Themes for unsupervised topic detection
  • Sentiment analysis and NPS/CSAT scoring
  • Storyboard visualization for combined feedback insights
  • AI enrichment (eNPS, eCSAT, emotions, reason for contact)
  • Combines structured and unstructured feedback sources
  • Real-time multilingual translation of feedback
  • Role-based Creator, Explorer, and Viewer seat tiers
  • CX platform integrations

Kapiche Pricing

Kapiche lists one plan, at $1,060.

Bronze

$1,060

per month

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For small teams looking to understand customer feedback and identify key themes.

Kapiche Specifications

Kapiche is available on web app. It has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Training
Integrations
CX platforms, Google Cloud Natural Language AI, Cloud Translation, Text-to-Speech
Public API
No
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
kapiche.com

Kapiche Videos

Kapiche Screenshots

Kapiche screenshot 1

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Kapiche FAQs

Pricing is based on Data Units, where one row of uploaded data equals one Data Unit, tiered from Bronze through Custom.

$1,060 per month for up to 50,000 rows and 10 fields per project.

Yes, Kapiche offers a free trial in addition to its paid tiers.

A feature that automatically identifies themes in feedback data without requiring manual coding or setup.

Yes, it offers real-time multilingual translation of feedback data.