Kapiche
VerifiedAI text analytics platform that turns customer feedback into themes and insights in minutes
- Deployment Cloud Based
- Starting price $1,060/month
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Kapiche?
Kapiche is a text analytics platform for CX, product, and support teams that uses unsupervised machine learning to automatically detect themes in customer feedback without manual code frames. Its AI Auto Themes feature identifies topics without human input, and the Storyboard visualization combines sentiment, NPS, and segmentation widgets to help teams reach insights faster. Kapiche combines structured and unstructured data from multiple sources, including surveys and support interactions, and supports real-time multilingual translation.
Kapiche prices by data usage: one Data Unit equals one row of uploaded data. The published Bronze tier costs $1,060 per month for up to 50,000 rows and 10 fields per project, with 2 Creator, 5 Explorer, and unlimited Viewer seats. Higher Silver, Gold, and Custom tiers scale rows, fields, data sources, and seats but require contacting sales for pricing. A free trial is available.
Key Features of Kapiche
Kapiche lists 8 documented features, including AI Auto Themes for unsupervised topic detection, Sentiment analysis and NPS/CSAT scoring and Storyboard visualization for combined feedback insights. The list below covers what the product does rather than how it is marketed.
- AI Auto Themes for unsupervised topic detection
- Sentiment analysis and NPS/CSAT scoring
- Storyboard visualization for combined feedback insights
- AI enrichment (eNPS, eCSAT, emotions, reason for contact)
- Combines structured and unstructured feedback sources
- Real-time multilingual translation of feedback
- Role-based Creator, Explorer, and Viewer seat tiers
- CX platform integrations
Kapiche Pricing
Kapiche lists 4 plans without published figures. Pricing is quoted on request.
Bronze
$1,060/month
50,000 rows/project, 10 fields/project
2 Creator seats, 5 Explorer seats, unlimited Viewer seats, CX integration, AI enrichment
Silver
Custom
100,000 rows/project, 20 fields/project
1 additional data source, 4 Creator seats, 10 Explorer seats
Gold
Custom
250,000 rows/project, 30 fields/project
2 additional data sources, 6 Creator seats, 15 Explorer seats
Kapiche Specifications
Kapiche is available on web app. It has a free trial.
- cloud based
- web app
- smes
- agencies
- enterprises
- live support
- training
Kapiche Videos
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