ReachOut Suite

ReachOut Suite is field service software for home service and trade businesses, and its pricing is among the most accessible in the category, running from 9 dollars per user through 15, 25 and 32 dollars per user across tiers, with all features available free for seven days before choosing a plan.

Letting a contractor trial every feature before selecting a tier is the right way round for this market. A small business rarely knows in advance whether it needs route optimisation or a customer portal, and choosing a plan before understanding the product usually means either overbuying or discovering a missing capability later.

The centralised CRM holds all customer data in one place, giving technicians a clear view of customer queries, pending tasks and ongoing work, which is what allows a technician arriving at a property to know its history rather than asking the customer to explain it again.

The built in inventory system covers returns and allocations to field agents with inventory logs, addressing the specific difficulty that stock in this trade lives in vans rather than a warehouse. Further capability spans a mobile field service app, customer portal, route optimisation, checklists, quoting and estimation, job creation, scheduling, accounting integrations, open APIs and a dedicated account manager on higher tiers.