OpenPhone

OpenPhone now trades as Quo, a shared business phone and inbox giving a team one place for every call, text and customer, including after hours. Customers describe using it to reply to enquiries by text immediately, whether they arrive during the working day or outside it, and pricing is published across three tiers with a credit-based allowance for calls.

Treating the phone number as a shared inbox rather than a personal line is the design decision that matters. A business number answered by whoever is available, with the whole conversation history visible to the team, removes the situation where the only person who knows what a customer was told is on holiday.

Text as a first-class channel is what the customer accounts keep returning to. A missed call produces nothing while an immediate text acknowledges the enquiry, and for a professional services firm that difference decides whether the enquiry becomes a client.

The rename is worth noting for anyone searching. Reviews, comparisons and existing familiarity are filed under OpenPhone while the vendor's current material is entirely Quo, and they describe the same product. Anyone comparing reviews should search both names, since the older ones sit under the previous brand.