LiveAgent
What is LiveAgent?
LiveAgent is a help desk and live chat platform built by Quality Unit, a company based in Bratislava, Slovakia. It brings email, live chat, social messaging, and an inbound call center with IVR into one shared agent dashboard, along with more than 175 support related features. An AI Answer Assistant drafts context aware replies from ticket history and the knowledge base, while automation rules handle routing, tagging, and SLA tracking.
LiveAgent is priced per agent per month across four tiers, Small, Medium, Large, and Enterprise, each available on monthly or discounted annual billing, plus a 30 day free trial with no credit card required. There is no permanent free plan. The platform connects with more than 200 tools, including Shopify, WooCommerce, Salesforce, and messaging apps like WhatsApp and Viber.
Key Features of LiveAgent
Here are the powerful features that make LiveAgent stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Unified ticketing across email, live chat, and social channels
- Built-in inbound call center with IVR
- AI Answer Assistant and AI chatbot for automated replies
- Knowledge base and customer self-service portal
- Automated ticket routing and SLA tracking
- Proactive chat invitations and agent ratings
- Gamification tools for agent performance
- 200+ integrations including Shopify, WooCommerce, and Salesforce
- Real-time reporting and analytics
LiveAgent Pricing
Here are the pricing plans for LiveAgent. Choose the plan that best fits your requirements and budget.
Small
$15/agent/month
billed annually ($19/agent/month billed monthly)
Ticketing, live chat, knowledge base, customer portal, automation, AI Answer Assistant
Medium
$29/agent/month
billed annually ($35/agent/month billed monthly)
Adds call center and IVR, time rules, reporting, proactive chat, agent ratings, SLA
Large
$49/agent/month
billed annually ($59/agent/month billed monthly)
Adds SSO, custom roles, time tracking, audit log, social channels (Facebook, Instagram, X, Viber, Telegram, WhatsApp)
Enterprise
$69/agent/month
billed annually ($85/agent/month billed monthly)
Adds dedicated account manager, priority support, assisted integrations, custom billing
LiveAgent Specifications
Get a closer look at the technical specifications and system requirements for LiveAgent. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- freelancers
- startups
- smes
- agencies
- enterprises
- phone
- live support
- tickets
- training
LiveAgent Videos
LiveAgent Screenshots
Overall LiveAgent Reviews
Here's our unbiased review of LiveAgent. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.